Transferring Voicemail Server Settings

If the Unified Communications Module is replacing an existing voicemail server, you can transfer a backup of all the settings, prompts and messages to the new server. If the existing server is a Linux based server, use SSH file transfer to retrieve the backup files from the server. Otherwise, if Windows based, copy the folder from the server.

For the Unified Communications Module, once you have obtained a backup of the old server, you can load it onto the Unified Communications Module from a USB memory key. Otherwise, if the backup is too large for the USB memory key use SSH file transfer.

•Backing Up/Restoring Custom Folders
If the existing voicemail server uses folders outside its default folders those folders are not included in the backup/restore processes. To transfer additional folders, see Transferring Custom Folders.

To back up the old voicemail server:

Refer to the appropriate Voicemail Pro documentation for the release of Voicemail Pro server software.

To transfer the backup to a USB memory key:

The location of the backup files on the old server depends on whether it was a Windows based or Linux based server:

•Windows Server
You can select the backup location before starting the backup. The default location for backup files is C:\Program Files\Avaya\IP Office\Voicemail Pro\Backup\Scheduled.

1.Using My Computer, locate the previous manual backup. The date and time is part of the folder name for the backup.

2.Right-click on the folder and select Properties. Check that the Size on disk is within the capacity of the USB memory key.

•If not, copy the backup folder and all its contents onto a PC from which you can eventually load it onto the new server using an SSH file transfer.

•If with the USB memory key capacity, Copy the backup folder and all its content onto a USB memory key. Do not put the folder into another folder or change the folder name.

•Linux Server
The default location for backup files on a Linux server is /opt/vmpro/Backup/Scheduled.

1.Using an SSH file transfer tool, connect to the old server and browse to /opt/vmpro/Backup/Scheduled/Immediate.

2.Locate the manual backup taken above. The date and time is part of the folder name for the backup.

3.Copy the folder and all its contents onto the PC running SSH.

4.Right-click on the folder and select Properties. Check that the Size on disk is within the capacity of the USB memory key.

•If not, copy the backup folder and all its contents onto a PC from which you can eventually load it onto the new server using an SSH file transfer.

•If within the USB memory key capacity, copy the backup folder and all its content onto a USB memory key. Do not put the folder into another folder or change the folder name.

To shut down the old voicemail server:

Once you have backed up the server you can shut it down. This releases all the licenses it obtained from the IP Office system.

1.Once the backup above has been completed, select File | Voicemail Shutdown | Shutdown.

2.Select Shut Down Immediately. This will start a forced shutdown of the server, ending any currently active voicemail sessions.

To load the backup onto the new server from a USB memory key:

If you were able to load the voicemail backup onto a USB memory key, you can load it onto the Unified Communications Module server directly from the USB memory key.

1.Insert the USB memory key into one of the module's USB sockets.

2.Using a web browser, login to the server's web control menus.

3.Select Settings. On the General tab, select the Restore button for the Voicemail service. The list of available backups will include the one on the USB memory key.

6.Select the backup on the USB memory key and click OK.

7.Do not remove the USB memory key until all USB memory key activity has ceased.

8.After completing the restore, use the System menu to Stop and then Start the voicemail service.

To load the backup onto the new server using SSH:

If you copied the backup onto a PC, use the following method to transfer and then restore the backup.

1.Connect to the Unified Communications Module using an SSH File transfer tool.

2.Copy the backup folder into the folder /opt/vmpro/Backup/Scheduled/OtherBackups.

3.Using a web browser, login to the server.

4.Select Settings. On the General tab, select the Restore button for the Voicemail service. From the list of available backups, select the one just copied onto the server.

5.Click OK.

6.After completing the restore, use the System menu to Stop and then Start the voicemail service.