IP Office Technical Tip

IP Office 9.0 Service Pack 3 Critical Patch

This Technical Tip is to inform customers about the availability of a Critical Patch (CP) for IP Office 9.0 Service Pack 3, released 19th May 2014. The CP resolves a number of issues identified in this release:

JIRA Number

Description of Issue


Server Edition Restart - related to third party IVR interaction


Intermittently calls to third party SIP extensions seem to be losing CTI Monitoring


System Restart - Line Appearances configured before Call Appearances, 1400 telephone places call on hold


System Restart - Calls to a busy or logged off user or group without queuing, overflow or voicemail enabled


System Restart - Held calls and Bridged Appearances configured on second page of buttons for 9608


The CP ( consists of new binary files for IP500, IP500V2 and RPM file for Server Edition systems. It also includes the resolution for the Devlink issue documented in IP Office Technical Tip 266. Avaya recommends that customers experiencing these issues apply this CP.

The CP can be found in the IP Office "9.0.X" Download section of the Avaya Support web site: http://support.avaya.com

The CP will be incorporated into IP Office 9.0 Service Pack 4 due for release August 2014.