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IP500 V2/V2A IP Office Essential Edition

Read and note the warnings regarding defaulting the configuration before using this process.

icon_warning WARNING
Use of the RS232 port should only be performed if absolutely necessary and only if the actions cannot be completed using IP Office Manager or IP Office Web Manager. In all cases, you must make every effort to ensure that you have a backup copy of the system configuration.

To erase the configuration using debug:

This process erases the IP Office's configuration settings but does not alter its security settings. It is easier to use than the boot loader method.

1.Ensure that you have a backup copy of the IP Office's configuration before performing this action. If a copy of the configuration cannot be downloaded using IP Office Manager, check the IP Office Manager application directory for previously downloaded configurations.

a.Use IP Office Manager to download an up to date copy of the configuration. If that is not possible, check in the IP Office Manager application folder for a previous copy of the configuration.

b.Using IP Office Manager, select File | Open Configuration.

c.Using the Select IP Office Menu, locate and select the IP Office system. Click OK.

d.Enter the name and password for a service user account on that IP Office. Click OK. IP Office Manager will receive and display the configuration from the IP Office.

If not already done, this action creates a BOOTP entry in IP Office Manager for the IP Office system.

This action also confirms communication between the IP Office Manager PC and the IP Office prior to any following process.

e.Select File | Save Configuration As... and save a copy of the configuration file onto the PC.

2.Attach the serial cable between the PC and the RS232 DTE port on the IP Office control unit.

a.Start the terminal program on your PC. Ensure that it has been setup as listed in RS232 DTE Port Settings. Within a HyperTerminal session, the current settings are summarized across the base of the screen.

b.Enter AT (note upper case). The control unit should respond OK.

c.Enter AT-DEBUG. The control unit should response with the time and date and then Hello> to show it is ready to accept commands.

3.To erase the current configuration in RAM memory, enter eraseconfig. The Hello> command prompt reappears when the action is completed.

4.To erase the backup configuration stored in non-volatile Flash memory, enter erasenvconfig. The Hello> command prompt reappears when the action is completed.

5.To reboot the IP Office enter reboot. The IP Office will reboot and restart with a defaulted configuration.

6.Close the terminal program session.

7.IP Office Manager can now be used to alter and then upload an old configuration file or receive and edit the control unit's now defaulted configuration.

 

 

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Issue 38.f.-
Monday, April 4, 2022