Please enable JavaScript to view this site.

IP500 V2/V2A IP Office Essential Edition

> Additional Processes

Erasing the Core Software

Scroll Prev Up Next More

When the firmware loaded by the control unit is erased, the control unit begins making BOOTP requests for replacement firmware files. IP Office Manager can act as a BOOTP server and respond to the control units request with the appropriate file from those installed with IP Office Manager.

Unlike other control units, when the firmware loaded by an IP500 V2/V2A control unit is erased, the IP500 V2/V2A control unit will first look for replacement firmware on its SD cards before falling back to using a BOOTP request to IP Office Manager.

icon_warning Do not perform any of the following processes unless absolutely necessary. The IP Office software can normally be upgraded using IP Office Manager.

icon_warning This process erases the operational software. Before attempting this process you must know the MAC and IP addresses of the system, plus have a backup copy of its configuration and the correct .bin file for the control unit type and level of software.

icon_warning The presence of any firewall blocking TFTP and or BOOTP causes this process to fail.

The processes below should be performed from a PC with a fixed IP address, directly connected to the IP Office control unit and with the IP Office system disconnected from any network. During the process, the control unit's IP address may default to a value in the to range. If this occurs, it may be necessary to amend the BOOTP entry in IP Office Manager to match the address the system is using.

Process Options

oErasing Core Software Using the Reset Button

oErasing Core Software Using Debug

oErasing Core Software Using the Boot Loader


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

Use of this site indicates acceptance of its cookies and analytics, and acceptance of the Avaya privacy policy.

© 2023 AVAYA
Issue 39.b.-
Tuesday, January 24, 2023