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IP500 V2/V2A IP Office Essential Edition

Read the note and the warnings regarding erasing the core software before using this process.

icon_warning WARNING
Use of the RS232 port should only be performed if absolutely necessary and only if the actions cannot be completed using IP Office Manager or IP Office Web Manager. In all cases, you must make every effort to ensure that you have a backup copy of the system configuration.

To erase the core software using Debug

1.Run IP Office Manager.

In the BOOTP entries, check that there is an entry that matches the MAC Address, IP Address and .bin file used by the system. An entry is normally automatically created when a configuration has been loaded from that IP Office. .

If an entry is not present, create a new entry manually. The first two details can be found in the Control Unit settings in the configuration file. Then close and restart IP Office Manager.

Under File | Preferences ensure that IP Office Manager is set to 255.255.255.255. Also check that Enable BootP Server is checked.

Select View | TFTPLog.

Check that the required .bin file is present in Manager's working directory.

2.Attach the serial cable between the PC and the RS232 DTE port on the IP Office control unit.

a.Start the terminal program on your PC. Ensure that it has been setup as listed in RS232 DTE Port Settings. Within a HyperTerminal session, the current settings are summarized across the base of the screen.

b.Enter AT (note upper case). The control unit should respond OK.

c.Enter AT-DEBUG. The control unit should response with the time and date and then Hello> to show it is ready to accept commands.

3.To erase the current configuration in RAM memory enter upgrade.

4.The IP Office will erase its current software and then send out a BootP request on the network for new software. IP Office Manager will respond and start transferring the software using TFTP.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

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Issue 38.f.-
Monday, April 4, 2022