Please enable JavaScript to view this site.

one-X Portal for IP Office Admin

You can check the status of the IM/presence server through the IM/presence server status menu. If the IM/presence server is not running, you can use the process below to start the service.

To start the IM/presence server:

1.Select Health.

2.Select IM/Presence server status. The system displays the status of the IM/Presence server.
admin_im_presence_start

3.Click Start.

If the database is corrupt, the system displays "IM/Presence server database is corrupt and needs to be restored. Would you like to restore it?".

To restore the database and start the IM/Presence server, click Yes. The system restores the database from the backup folder. The system automatically backs up the database every eight hours. You can not start the IM/presence server without restoring the corrupt database.

If you click No. The system displays "IM/Presence server can not be started with corrupted database. The IM/Presence features will be unavailable".

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

Use of this site indicates acceptance of its cookies and analytics, and acceptance of the Avaya privacy policy.

© 2023 Avaya LLC
Issue 18.b.-
Wednesday, May 24, 2023