You can check the status of the IM/presence server through the IM/presence server status menu. If the IM/presence server is not running, you can use the process below to start the service.
To start the IM/presence server:
2.Select IM/Presence server status. The system displays the status of the IM/Presence server.
•If the database is corrupt, the system displays "IM/Presence server database is corrupt and needs to be restored. Would you like to restore it?".
•To restore the database and start the IM/Presence server, click Yes. The system restores the database from the backup folder. The system automatically backs up the database every eight hours. You can not start the IM/presence server without restoring the corrupt database.
•If you click No. The system displays "IM/Presence server can not be started with corrupted database. The IM/Presence features will be unavailable".