Please enable JavaScript to view this site.

one-X Portal for IP Office Admin

Two IP Office users can only see each other's presence status and exchange instant messages if they are members of the same XMPP group in the IP Office system configuration. Each user can be a member of one or more XMPP groups.

If a new IP Office user is added as a single action (add user, add new user to XMPP group, save configuration), the user is not seen in the portal view of the XMPP group. The resolution is to then make some further XMPP group configuration change or to restart the portal service.

To avoid this, you should save the configuration between each action (add user, save configuration, add new user to XMPP group, save configuration).


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2021 AVAYA
Issue 17.a.-
Friday, October 29, 2021