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one-X Portal for IP Office Admin

You can search for the instant message conversations between the users and from the system to a user. All the fields in the search panel are optional. The number of days that the server retains an IM in the archive is set by the Days to archive IMs setting.

admin_search_archive

To search the IM archive:

1.In the left panel, select the IM Archive.

2.Click Search Archive.

3.Enter the search criteria and click Search.

Field

Description

Participants

Type the name of the participant in the IM conversation.

Keywords

Type the keywords in the IM conversation.

Start

Select the date from which the conversations need to be listed. If you do not select a date, the system displays from the earliest conversation that the system has retained.

End

Select the date until which the conversations need to be listed. If you do not select a date, the system displays until the latest conversation.

4.Click on the conversation that you want to open. The system displays the conversation.

 

 

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© 2021 AVAYA
Issue 17.a.-
Friday, October 29, 2021