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one-X Portal for IP Office Admin

The Administrator and Avaya Backbone Support group can identify possible cause of user login failure or user data corruption and reset the corrupt data using the diagnostic feature in one-X Portal for IP Office.


To view the user data validation:

1. In the Administrator interface of one-X Portal for IP Office, click Diagnostic.

2. Select User Data Validation to display a corresponding form on the right.

3. Enter the User Name of the user whose data has to be validated. This field has auto-complete feature as a drop-down menu.

4. Click Validate. The system validates certain fields of the user data in the database and displays the result. The fields validated are:

Marked Deleted?: If the user record is marked as deleted or not.

UI Preferences: If UI preference data is valid or not along with the corresponding XML.  A Reset button is provided to reset the data if it is corrupt. The UI preference is restored to default factory settings. The user has to re-login to access the one-X Portal for IP Office.

CSTA Configuration: If CSTA configuration data is valid or not along with the corresponding XML.

User Configuration: If User configuration data is valid or not along with the corresponding XML.



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Issue 18.b.-
Wednesday, May 24, 2023