The Administrator and Avaya Backbone Support group can identify possible cause of user login failure or user data corruption and reset the corrupt data using the diagnostic feature in one-X Portal for IP Office.
To view the user data validation:
1. In the Administrator interface of one-X Portal for IP Office, click Diagnostic.
2. Select User Data Validation to display a corresponding form on the right.
3. Enter the User Name of the user whose data has to be validated. This field has auto-complete feature as a drop-down menu.
4. Click Validate. The system validates certain fields of the user data in the database and displays the result. The fields validated are:
•Marked Deleted?: If the user record is marked as deleted or not.
•UI Preferences: If UI preference data is valid or not along with the corresponding XML. A Reset button is provided to reset the data if it is corrupt. The UI preference is restored to default factory settings. The user has to re-login to access the one-X Portal for IP Office.
•CSTA Configuration: If CSTA configuration data is valid or not along with the corresponding XML.
•User Configuration: If User configuration data is valid or not along with the corresponding XML.