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IP500 V2/V2A IP Office Subscription

> System Components

IP500 V2/V2A System SD Cards

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This type of card is used with IP500 V2/V2A control units and is a mandatory item. The card is used for system licensing and also for Embedded Voicemail if required. It also holds the firmware files loaded by the system and telephones when the system is installed.


The card's ID number is printed on the card's label after PLDS ID, FK SN or FK depending on the age of the card. On newer cards is a 12-digit number. Older cards may have a 10-digit number. For IP Office Subscription mode, add an 11 prefix to the 10-digit number.

If used for Embedded Voicemail, the voicemail mailbox message and prompt capacity supports 6 simultaneous connections and 25 hours of storage.

icon_warning WARNING
These cards should only be formatted using IP Office Manager or System Status Application. The cards should only be removed from a system after either a card shut down or a system shut down.

Feature Key Dongle

SAP Code





IP Office U-Law SD Card
A system fitted with this type of card defaults to U-Law telephony and IP Office Basic Edition Key System operation. Intended for North American locales.

IP Office A-Law SD Card
A system fitted with this type of card defaults to A-Law telephony and IP Office Basic Edition PBX System operation. Intended for locales outside North America.

Embedded Voicemail

The System SD card can be used to provide Embedded Voicemail for the system.

The voicemail mailbox message and prompt capacity supports 6 simultaneous connections and 25 hours of storage.

For full details of Embedded Voicemail setup and configuration, refer to the "Embedded Voicemail Installation" manual. The cards are preloaded with the following languages:

Arabic, Cantonese, Danish, Dutch, English (UK), English (US), Finnish, French, French (Canada), German, Hebrew, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Spanish (Argentina), Spanish (Latin), Spanish (Mexico), Swedish, Turkish.

PCM Encoding

A-Law or Mu-Law
PCM (Pulse Code Modulation) is a method for encoding voice as data. In telephony, two methods PCM encoding are widely used, A-law and Mu-law (also called U-law). Typically Mu-law is used in North America and a few other locations while A-law by the rest of the world. As well as setting the correct PCM encoding for the region, the A-Law or Mu-Law setting of an IP Office system when it is first started affects a wide range of regional defaults relating to line settings and other values.

For IP500 V2/V2A systems, the encoding default is set by the type of System SD card installed when the system is first started.



Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2022 AVAYA
Issue 38.h.-
Monday, August 15, 2022