Subscriptions are monthly paid entitlements. They can be divided into two main groups; per-user per-month user subscriptions and per-month application subscriptions for selected applications.

Ordering Subscriptions

Subscription for an IP Office Subscription mode system are ordered from the Avaya Channel Marketplace, using the ID number of the system SD card installed in the system.

•The card's ID number is printed on the card's label after PLDS ID, FK SN or FK depending on the age of the card. On newer cards is a 12-digit number. Older cards may have a 10-digit number. For IP Office Subscription mode, add an 11 prefix to the 10-digit number.

Once ordered, details of the unique customer number for the system and address of its subscription server are supplied in an email. That subscription email is sent to the address specified during the order. Those details are then used during the initial system configuration.

Subscription Operation

In order to use subscriptions, the system requires an internet connection and an accurate time source (the default used is time.google.com). It must be configured with an IP route to the customer network's default gateway for external traffic and with the IP address of the customer network's DNS server. See Subscription Network Requirements.  

During normal operation, if connection to the subscription server is lost, the system continues running with its existing subscription entitlements for a 30-day grace period.

User Subscriptions

Each user on the system requires a subscription. All subscribed users are then able to use an the system's telephone extension (analog, digital or IP) and voicemail features.

The following user subscriptions can be ordered:

•Telephony User

•Telephony Plus User

•Unified Communications User.

The subscriptions are applied to individual users through their User Profile setting. That then controls which other settings can also be selected for the user as shown below.

•By default, users on a new or defaulted system are configured a Telephony User users.

•Users without a subscription are shown as Non-licensed User and cannot use any system features.

•If there are insufficient subscriptions for the number of users configured to a particular profile, some of those users will not receive any services. On suitable Avaya phones, they display as logged out and an attempt to log in displays a no license available warning.

 

Application Subscriptions

The following application subscriptions can be ordered for a IP Office Subscription system:

•Receptionist Console
This subscription is used to enable the IP Office SoftConsole application to answer and redirect calls. The number of subscriptions allows the matching number of users to be configured as IP Office SoftConsole users. Those users still require a user subscriptions for their telephone connection (IP Office SoftConsole is not a softphone).

•Avaya Call Reporter
This subscription enables support for the Avaya Call Reporter application, hosted on a separate server.

•Avaya Contact Center Select
This subscription enables support the the Avaya Contact Center Select (ACCS) service hosted on a separate server.

•Media Manager
This subscription enables support for the Media Manager service. This can either be locally hosted on an IP Office Application Server or provided centrally by the same cloud-based servers providing the system's subscriptions. In either case, a local Voicemail Pro service running on an IP Office Application Server is used to do the actual recording. The recordings are then collected by the Media Manager service for archiving. This option is not supported if using Voicemail Pro provided by an internal Unified Communications Module.

•Third-Party CTI
This subscription enables support for CTI connections by third-party applications. This includes DevLink, DevLink3, 3rd-party TAPI and TAPI WAV.