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IP500 V2/V2A IP Office Subscription

Subscriptions are monthly paid entitlements. They can be divided into two main types:

per-user per-month user subscriptions.

per-month application subscriptions for selected applications.

In order to use subscriptions, the system must be configured with:

oAn IP route to the customer network's default gateway for external internet traffic.

oThe IP address of the customer network's DNS server.

oAn accurate time source (the default used is

Ordering Subscriptions

Subscription for an IP Office Subscription mode system are ordered from the Avaya Channel Marketplace, using the ID number of the system SD card installed in the system.

The card's ID number is printed on the card's label after PLDS ID, FK SN or FK depending on the age of the card. On newer cards is a 12-digit number. Older cards may have a 10-digit number. For IP Office Subscription mode, add an 11 prefix to the 10-digit number.

Once ordered, details of the unique customer number for the system and address of its subscription server are supplied in an email. That subscription email is sent to the address specified during the order. Those details are then used during the initial system configuration.

User Subscriptions

Each user on the system requires a subscription. All subscribed users are able to use a telephone extension (analog, digital or IP) and voicemail features.

The following user subscriptions can be ordered. They are applied to individual users through their User Profile setting. That then controls which other settings can also be selected for the user as shown below.

User Feature

Telephony User

Telephony Plus User

UC User

Avaya Workplace Client

Windows/macOS Client

Android/iOS Client

Standalone Mode

Shared Control Mode

Simultaneous Mode

one-X Portal

Telecommuter options

UMS Web Services

Mobility Features

TTS for Email Reading

Remote Worker

Web Collaboration

User Portal Softphone[1]

By default, users on a new or defaulted system are configured as Telephony User users.

Users without a subscription are shown as Non-licensed User and cannot use any system features.

If there are insufficient subscriptions for the number of users configured for a particular profile, some of those users will not receive any services. On  Avaya feature phones, they appear as logged out and any attempt to log in displays a "No license available" warning.

1.Supported on Linux-based IP Office systems only.

Application Subscriptions

The following application subscriptions can be ordered for a IP Office Subscription system:

Receptionist Console
This subscription is used to enable the IP Office SoftConsole application to answer and redirect calls. The number of subscriptions allows the matching number of users to be configured as IP Office SoftConsole users. Those users still require a user subscriptions for their telephone connection (IP Office SoftConsole is not a softphone).

Avaya Call Reporter
This subscription enables support for the Avaya Call Reporter application, hosted on a separate server.

Avaya Contact Center Select
This subscription enables support the Avaya Contact Center Select (ACCS) service hosted on a separate server.

Media Manager
This subscription enables support for the Media Manager service. This can either be locally hosted on an IP Office Application Server or provided centrally by the same cloud-based servers providing the system's subscriptions. In either case:

oA local Voicemail Pro service running on an IP Office Application Server is used to do the actual recording.

oThe recordings are then collected by the Media Manager service for archiving.

oThis option is not supported if using voicemail provided by an internal Unified Communications Module.

Third-Party CTI
This subscription enables support for CTI connections by third-party applications. This includes DevLink, DevLink3, 3rd-party TAPI and TAPI WAV.



Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

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© 2023 AVAYA
Issue 39.b.-
Tuesday, January 24, 2023