101. Data Privacy [HTML]
... ) have highlighted the need to keep personal data – that is, information that can be traced back to an individual – under a high degree of control. IP Office can under certain conditions process and save personal data. Some examples are: Call Detail Records (SMDR) may contain an individual's personal telephone number Call Recordings might contain personal information spoken by a caller Responsibility to keep such data protected is ultimately the responsibility of the Data Controller' For IP Office the Data Controller typically would be the company using the system. that is ...
102. CTI Applications [HTML]
... Applications IP500 V2 systems support a range of CTI interfaces for connections to applications. These are provided through various API's and SDK's. See https://www.devconnectprogram.com/site/global/products_resources/ip_office/interfaces/index.gsp for more details. Simple interfaces such as SMDR and TAPI are supported without the need for any subscription. More advanced interfaces, such as those below, require the system to have a Third-Party CTI subscription. • TAPILink Pro TAPILink Pro provides provides third party CTI operation. This means that a single ...
... external calls CQ41470 9630 and other IP phones may restart when logging on with multiple buttons programmed. CQ41511 External calls transferred through embedded voice mail Auto Attendant Auto Answer when they should not CQ46556 Missed Call not indicated or populated in Call Log when calling busy telephone. CQ46617 SMDR: Call Park duration is deducted from Connected Time field when first SMDR record is output CQ46640 SMDR: Connected Time field of second record is zero when outgoing call is cleared after being parked and unparked CQ107322 Fast start failing on H323 calls from Asterisk system CQ107707 IP ...
104. IP Office Technical Bulletin 109: R5.0 [PDF]
... T3 Telephones and one-X Portal only) ..... 9 2.15 Call Coverage to Operator Group (Coverage Group) .... 12 2.16 Button Label Printing (16xx Series Telephones Only) .... 13 2.17 Embedded Voicemail Enhancement – Dial By Name .... 13 2.18 SMDR to replace CDR .... 14 2.19 Manager / Hunt Group Configuration .... 14 2.20 Short Code Feature "Busy" is renamed "Barred" .... 15 2.21 Automatic Codec Preference .... 15 2.22 Advanced Codec Selection .... 16 2.23 Simplification of VoIP Settings ...
105. Changing the rejected call responses [HTML]
... by default the rejection is done using the response code 666 and the string "Unwanted" . However, if required by the ISP, a different code and/or string can be used, configured using the process below. Rejected calls are included in the system's SMDR and CDR outputs. Rejected calls are not included in the individual user's call logs and call histories. Procedure Open the SIP line's settings and select SIP Engineering. Click Add and enter one of the following custom strings: To change the reject code, enter SLIC_STIR_REJECT_CODE ...
106. Announcements [HTML]
... flow should be used before the call is presented. A call becomes connected when the first announcement is played to it. That connected state is signaled to the call provider who may start billing at that point. The call will also be recorded as answered within the SMDR output once the first announcement is played. If a call is rerouted to a hunt group's Night Service Group or Out of Service Fallback Group, the announcements of the new group are applied. If a call overflows, the announcements of the original group are still ...
... for ISDN is not populated when making a second call out of a single line set CQ68165 T3IP phone with 1 x BLF/DSS module locks up when calling Collective H/G (DSS monitoring all H/G members) CQ68539 IP Office 4.2.4 & 4.2.101110 - SMDR Output. Fowarded call not shown (see also CQ67029) CQ69306 System restart running 4.2.4 (PB 47001) - Exception error. CQ69600 Conference calls made via TAPI are not releasing all parties CQ70446 Manager - incorrect restart mode selected when modifying IP extension gains CQ70719 Dial ...
108. Telephony Call Settings [HTML]
... applied to the cost calculations based on the number of units and the line base cost per charging unit. The field is in units of 1/100th, for example an entry of 100 is a markup factor of 1. This value is included in the system SMDR output. Advertize Callee State To Internal Callers Default = System Default (Off) . The options are: System Default (Off) . The system setting is System Settings > System > Telephony > Advertize Callee State To Internal Callers. On Off When enabled, ...
109. Private Calls [HTML]
... be disabled for the user. Use of private calls can be changed during a call. Enabling privacy during a call will stop any current recording, intrusion or monitoring. Privacy only applies to the speech part of the call. Call details are still recorded in the SMDR output and other system call status displays. Button Programming The button programming action Advanced | Call | Private Call can be used to switch privacy on/off. Unlike the short code features it can be used during a call to apply or remove privacy from current ...
110. Survivability for centralized users [HTML]
... (MWI) Automated Attendant Survivability mode indication on the phone screen Local telephone features: redial, mute, audio selection (speaker / headset / handset) , Call Logs, Volume Control, local contacts, speed-dials, auto dials Station Message Detail Recording (SMDR) records stored on the IP Office for retrieval after WAN recovery Hunt groups IP Office can be configured with Centralized hunt groups for which IP Office processing is in effect only in the Rainy day mode. The IP Office administrator must configure the hunt groups on the ...
111. Announcements [HTML]
... call is presented. Note: Call Billing and Logging A call becomes connected when the first announcement is played to it. That connected state is signaled to the call provider who may start billing at that point. The call will also be recorded as answered within the SMDR output once the first announcement is played. If a call is rerouted, for example forwarded, the announcement plan of the original user is still applied until the call is answered. The exception is calls rerouted to a hunt group at which point the hunt group ...
112. Recreate IP Office SD Card [HTML]
... card with the version of those files installed with the Manager application. It includes the binary files for the system, external expansion modules and phones. The command also copies all language prompt sets used by Embedded Voicemail. If the card contains dynamic system files such as SMDR records, they are temporarily backed up by Manager and then restored after the card is recreated. For the card to be used in a system's System SD slot the card must be Avaya SD Feature Key card. The card must be correctly formatted, however a ...
113. Authorization Codes [HTML]
... Codes When a user dials an external number that matches a short code set to Force Authorization Code, the IP Office system will prompt the user to enter their associated Authorization Code before allowing the call to continue. Valid/invalid authorization code entry is recorded in the SMDR output. The code used is not recorded. These settings are mergeable. Changes to these settings do not require a reboot of the system. Note: For Release 9.1 and higher, you can no longer associate Authorization Code entries with User Rights. Authorization Code ...
... reporting on multiple numbers within the Incoming Pilot Summary' report. • Some report descriptions were not translated correctly. • The Lost Call tab in Callback Requests may not display lost calls correctly. • VoiceMail Pro Callflow reports may not present all available data. • The SMDR COM port may still be used by the Delta Server after is disabled. • An agent may appear to be in an incorrect state in CCV when receiving a supervised transfer. • CCV does not display "Comms Failure" when the connection to the Delta Server ...
115. IP500 V2 IP Office Subscription [PDF]
... 601042 Issue 41b (Wednesday, April 17, 2024) Comments on this document? infodev@avaya.com 1.15.4 Call Logging Applications A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. In addition, the IP Office provides an SMDR output. SMDR Output The IP Office control unit can be configure to output SMDR records for each call to a specified IP address. 1.15.5 Call Center Applications IP Office Subscription supports the following contact center applications: Avaya Call Reporting 247 Avaya C all Reporting provides call ...
116. Platform and application security details [HTML]
... cannot use speed dials, transfers, forwarding, and conferences to bypass controls. You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. SIP trunk configuration for incoming calls must match URIs. You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. You can enforce PIN change when the user logs in for the first time. Idle ...
117. IP Office Technical Bulletin 096 [PDF]
... POTS CQ39435 Large SCN configs cause audio to distort during merge of central site CQ39481 5400 Users are logged off when changing VoiceMail passwords for the first time at a remote location. CQ53286 No CLI displayed on C450 when connected to a port of a POTS30V2 CQ53843 CCC - SMDR record missing on a trunk to trunk transfer CQ54697 POTS phones do not show CLI. Works on POTS+ but not on POTSv2 or IP500 POTS8. CQ55270 SMDR does not show record of trunk to Trunk transfers on SMDR screen and output logs 5.2.16 delta server CQ55988 ...
118. IP Office Technical Bulletin 105: [PDF]
... in IP Office CCC 5.0.65 software CQ Number Description of Issue CQ39796 1899/12/30 00 date in Delta Server reports after an outbound call is joined to an internal conf call CQ39813 PC Wallboard shows 2 I/C calls when caller drops CQ66378 Conference representation in SMDR is inconsistent when an external party is involved CQ68692 "Incoming Call By Target" reports 2 calls against a group when call is answered by Forwarded number CQ70801 The number of Hunt Group Calls Waiting displayed on CCV and PC Wallboards is incorrect. CQ64854 Incoming DDI Summary ...
119. IP Office Platform Solution Description [PDF]
... dials, transfers, forwarding, and conferences to bypass controls. • You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. • SIP trunk configuration for incoming calls must match URIs. • You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client • You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. • You can enforce PIN change when the user logs in for the first time ...
120. IP500 V2 IP Office Essential Edition [PDF]
... , 2024) Comments on this document? infodev@avaya.com IP500 V2 Overview: IP Office Software Applications 1.16.4 Call Logging Applications A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. In addition, the IP Office provides an SMDR output. SMDR Output The IP Office control unit can be configure to output SMDR records for each call to a specified IP address. 1.16.5 Call Center Applications IP Office Essential Edition supports the following contact center applications: Avaya Call Reporting 242 Avaya C all Reporting provides ...
... >email doesn't work. Issue caused by reception of multiline response to ELHO command. CQ40053 Unable to configure BCC (Block Collect Call) Flash Pulse width to more than 100 CQ69341 one-X returns Dial Tone to a busy user. Same issue as CQ60374 CQ83514 SMDR: Internal call not recorded correctly if assisted transfer performed CQ85349 Selecting SSA/Resources/Directory reboots the IPO when config has large # (6060) of Directory entries CQ84192 IP500 restarts when a FNE (32) call is released. CQ86314 SMDR records are output ...
122. Call Settings [HTML]
... applied to the cost calculations based on the number of units and the line base cost per charging unit. The field is in units of 1/100th, for example an entry of 100 is a markup factor of 1. This value is included in the system SMDR output. Advertize Callee State To Internal Callers Default = System Default (Off) . The options are: System Default (Off) . The system setting is System | Telephony | Telephony | Advertize Callee State To Internal Callers. On Off When enabled, for ...
123. IP Office Technical Bulletin 102 [PDF]
... variable doesn't increment if you end a call after the queue messages. CQ63882 Delta Server - 2 x CCC Report Viewer licenses are shown in License info CQ66995 Incorrect agent states agent logs off during system wrap-up timer and then logs on again. CQ67292 Cannot change SMDR COM PORT CQ68121 CCC - Force Agent Status should not operate when logged on with access level of Supervisor. CQ68164 CCC - French characters é,e^ and ç are not displayed correctly on 2 reports 4 Upgrade instructions If upgrading from a previous release of CCC to version ...
124. Announcements [HTML]
... call is presented. Note: Call Billing and Logging A call becomes connected when the first announcement is played to it. That connected state is signaled to the call provider who may start billing at that point. The call will also be recorded as answered within the SMDR output once the first announcement is played. If a call is rerouted, for example forwarded, the announcement plan of the original user is still applied until the call is answered. The exception is calls rerouted to a hunt group at which point the hunt group ...
125. System Date and Time [HTML]
... Office servers can obtain their date and time either automatically from a time server or have it set manually. How Does the System Use the Date and Time For files stored on memory cards the system uses the UTC time. For other activities such as call logs, SMDR records, time display on phones; the local system time (UTC+ any offsets) is used. ...
