151. global_techtip_80.pdf [PDF]
... tested Center chips are web clients. To support more than space speed supported 10 clients a server with IIS will be required. The Delta Server and CBC can be 256MB RAM Min Pentium III Celeron 3 Athlon B installed on either the same PC or on CBC/SMDR 10GB free disk space. 500MHz clock 800Mhz clock 650MHz clock separate PC's. In both cases these IE5.5 or higher speed speed speed are the minimum PC specifications. Client Applications dependencies: Applications Min PC Intel Intel Notes Resources Pentium Celeron AMD Any desktop machine can be ...
... , 2000 Min 80GB free disk 2.8GHz clock 3000+ Professional can be used but Center space speed would typically support a All Athlon 64 chips are maximum of 10 web clients. To supported support more than 10 clients a server with IIS will be required. CBC/SMDR 256MB RAM Min Pentium III Celeron 3 Athlon B The Delta Server and CBC can 10GB free disk 500MHz clock 800Mhz clock 650MHz clock be installed on either the same space. IE5.5 or speed speed speed PC or on separate PC's. In both higher cases these are ...
... from ext. on "Master" node to Busy, Collective, Distributed H/G gets Ringback.Same call from ext. on "Slave"gets Busy. CQ123591 Call to Overflow Group continues to ring when call falls back to H/G originally targeted. CQ123937 SMDR - Called and Dialled number fields wrong following trunk-to-trunk transfer COMPAS ID 154365 Issue 1 Page 3 of 8 Global IP Office Technical Bulletin Number 139 CQ123947 14xx and 16xx phones - Show Call Waiting setting is not translated into German CQ123967 Calls made by ...
... Manager will display a list of account codes from which the user can select the code required or will hide the account code list. In all the cases above, the account code entered is included with the call details in the IP Office's call record output. (SMDR) . Related links Contact center features on page 34 April 2024 Avaya IP Office™ Platform Feature Description 34 Comments on this document? Acquire Call Acquire Call The Acquire Call feature allows users to take over a call connected to another extension. This feature is also ...
155. 080: PC and Operating System Requirements [HTML]
... Pentium4 2.8GHz. Not tested Athlon XP 3000+ All Athlon 64 chips. Windows XP Professional, 2000 Professional can be used but would typically support a maximum of 10 web clients. To support more than 10 clients a server with IIS will be required. CBC/SMDR 256MB RAM 10GB free disk space. IE5.5 or higher Pentium III 500MHz. Celeron3 800Mhz Athlon B 650MHz The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications. Client Applications ...
... chips. Windows XP Professional, 2000 Professional can be used but would typically support a maximum of 10 web clients. To support more than 10 clients a server with IIS will be required. Any Dual Core CPU of 2.4Ghz and higher is supported. Delta Server (SMDR) 256MB RAM 10GB free disk space Pentium 3 800Mhz. Any 1.7GHz Any 1.4GHz. The Delta Server and CBC can be installed on either the same PC or on separate PC's. In both cases these are the minimum PC specifications. Client Application Dependencies IP Office ...
... when call on H.323 trunk is forwarded back to the same H.323 trunk IPOFFICE-62684 Intermittently IP telephones have no dial tone or have no speech when a call is established IPOFFICE-74485 System Restart IP500V2 - 8.1.85 – SIP and TAPI based IVR interaction IPOFFICE-71412 SMDR column 20 "User Charged" is empty when using external twining IPOFFICE-62716 ATM V2 card detects busy tones where ATM V1 does not COMPAS ID 167785 Issue 1 Page 3 of 9 Global IP Office Technical Bulletin Number 172 IPOFFICE-64775 Intermittent DTMF issue using ...
... COMPAS ID 158506 Issue 1 Page 3 of 8 Global IP Office Technical Bulletin Number 146 IPOFFICE-23298 Phone display incorrect when answering high priority call on overflow group IPOFFICE-26092 SIP anonymous CLI protocol works differently for different Contact information from the Invite IPOFFICE-24569 When SMDR buffer is full SMDR discards new record instead of old ones IPOFFICE-26081 2nd call queued to a hunt group gets connected to the extension with the wrong CLI IPOFFICE-28694 No speech-path - Node A to a H/G at Node B is ...
... 3.1 IP Office 9.0.9.0.995 - Resolved field issues The following field issues have been addressed in IP Office Core and Manager 9.0.9.0.995: JIRA Number Description of Issue IPOFFICE-98161 No Direct Media with B179 telephone when re-invite without SDP received and transfer completed IPOFFICE-97853 SMDR Called and Dialed Number fields contain commas present in the Auto Attendant destination field IPOFFICE-100142 IP500 - SIP trunk - No speech path with mobility calls IPOFFICE-100102 No calling party number in call-log of an internal call from an Extn that has " ...
160. Telephony [HTML]
... the addition of a higher priority call into the queue. Default Currency Default = Locale specific. This setting is used with ISDN Advice of Charge (AOC) services. Note that changing the currency clears all call costs stored by the system except those already logged through SMDR. The currency is displayed in the system SMDR output. Default Name Priority Default = Favor Trunk. For SIP trunks, the caller name displayed on an extension can either be that supplied by the trunk or one obtained by checking for a number match in the ...
161. Telephony [HTML]
... the addition of a higher priority call into the queue. Default Currency Default = Locale specific. This setting is used with ISDN Advice of Charge (AOC) services. Note that changing the currency clears all call costs stored by the system except those already logged through SMDR. The currency is displayed in the system SMDR output. Default Name Priority Default = Favor Trunk. For SIP trunks, the caller name displayed on an extension can either be that supplied by the trunk or one obtained by checking for a number match in the ...
162. Using IP Office Historical Call Reporter [PDF]
... a system administrator. It configures the IP Office system to transfer call logs to the cloud based storage used by historic call reporting. 1. The IP Office system needs to be a subscription mode system. 2. The system needs to be configured to forward its SMDR records to the hosted storage. This is done by setting the System > SMDR > Output setting to Hosted Only. 3. The individual user needs to be configured to use the user portal. 4. Within the user's user portal settings, Enable Call Reporting ...
... then stops then rings forever! Unable to answer call at point when the ringing stops CQ56122 T3 phones - Direct Dial feature intrudes on an established call CQ56135 After receiving a 407 auth request the IPO SIP Trunk is not sending INVITE packet in correct format CQ56173 CCC - SMDR output incorrect if called party clears outgoing call first. CQ56174 Agent State incorrect when busy agent has DDI call forwarded. CQ56221 Unexpected IP500 system restart at MR Default CQ56298 Related to CQ52363 - TAPI function lineDevSpecific for Listen still fails with PB CQ56534 Time in state does ...
164. IP Infrastructure, Bandwidth and VoIP QoS [HTML]
... s Bursty traffic, peaking after start-up or restoration of Server to Server connectivity SoftConsole 64 – 1024 kbit/s Bursty traffic, peaking after start-up. Higher figure for maximum 3000 user deployment. Between each SoftConsole application and the IP Office server. SMDR 1 kbit per call report (or 7.2 kbit/s @ 7,200 BHCC) Average SMDR message size for typical call pattern RSS to co-located server 64 – 1024 kbit/s per TCP Tunnel Between remote client and col-located server when a remote ...
... • CCV incorrectly displayed a group status of "Ready" , whilst the some members are either logged off or connected on a call. This has been resolved. • Calls to a Busy Group that has Queuing enabled now register correctly in the CCV stats. • SMDR is now able to log account codes of more than 12 digits. • Performing a template distribution in the Wallboard Server caused an error dialog box to appear, although the actual distribute completed correctly. • Now correctly displays Name changes in the real time/historic ...
... • CCV incorrectly displayed a group status of "Ready" , whilst the some members are either logged off or connected on a call. This has been resolved. • Calls to a Busy Group that has Queuing enabled now register correctly in the CCV stats. • SMDR is now able to log account codes of more than 12 digits. • Performing a template distribution in the Wallboard Server caused an error dialog box to appear, although the actual distribute completed correctly. • Now correctly displays Name changes in the real time/historic ...
... clears the call (locale = ita) CQ25854 Group VRL Voice Recordings are hitting the Group mailbox instead of the VRL CQ25914 Campaign Messages cannot be retrieved from a park slot CQ25912 Pressing MOH button and then pressing call appearance causes incessant ringing CQ23674 Dialled number not correct in SMDR/SysMon Log when 9N S/C used (in overlap mode) CQ24661 MWI stays on for a message sent by a User button if call is made handsfree CQ25093 5610 & 5620 set make high pitch sound when dialling invalid shortcode CQ25109 Outgoing call log does ...
168. Tones and Music [HTML]
... Analog Trunk VAD Default = Off. Select this option to enable Voice Activity Detection (VAD) for analog trunks terminating on the ATM4U-V2 card. VAD functionality provides a Call Answer signal triggered by voice activity. This signal can be used for: Mobile Twinning SMDR Call Forwarding Call Display Mobile Call Control Transfer Ringing Call TAPI Trunk to Trunk Call Busy Tone Detection Default = System Frequency (Defined by system locale. See Avaya IP Office Locale Settings.) Allows configuration of the system's busy tone detection settings on lines that do ...
169. Available call variables [HTML]
... , of the called party. $CALLED_TZOFFSET – The called parties time zone offset. $CALLERS_TZOFFESET – The callers time zone offset. $CID – Contains a unique call ID assigned to the call. This is not the same call ID as shown in IP Office SMDR records. $CLI Yes Holds the CLI of the caller if available to the IP Office. $CLI_NAME – The name, if available, of the caller. $COUNTER Yes The voicemail server provides counter variable $COUNTER1 to $COUNTER15 . These can be ...
170. Tones and Music [HTML]
... Analog Trunk VAD Default = Off. Select this option to enable Voice Activity Detection (VAD) for analog trunks terminating on the ATM4U-V2 card. VAD functionality provides a Call Answer signal triggered by voice activity. This signal can be used for: Mobile Twinning SMDR Call Forwarding Call Display Mobile Call Control Transfer Ringing Call TAPI Trunk to Trunk Call Busy Tone Detection Default = System Frequency (Defined by system locale. See Avaya IP Office Locale Settings.) Allows configuration of the system's busy tone detection settings on lines that do ...
... are tested and supported has been expanded to include Windows 2003 server. The following table gives a summary of the Server & Client Operating Systems (OS) on which various IP Office applications are tested and supported for IP Office 3.0. Manager VM Pro 3 VM Lite SMDR 6 CCC v5 Center Server Server CBC 2 Conf. Microsoft Server OS's 1 8 2000 server (SP4) Yes Yes Yes Yes Yes Yes Yes 7 2003 server Yes Yes Yes Yes Yes Yes Yes XP Professional 8 Yes Yes Yes Yes Yes Yes No (SP2 ...
172. IP Office Technical Bulletin 90: R4.1 [PDF]
... incoming calls from a Xacom Celline DT system CQ36097 IP Office directory entries are not matched when dialing out over a SIP trunk CQ38086 Int or ext call to H/G Test does not go to overflow group but returns busy when all members of Test busy. CQ38425 SMDR called number field contains LCR prefix CQ38476 Manager/Line/EnablePartial Rerouting and external transfers out of VMPro disconnect CQ38938 ICR not used over IP trunks. CQ38946 Delay characters ignored when entered by TUI for out calling CQ38948 Not able to enter '#' by TUI for ...
173. E1 PRI Line [HTML]
... be used on point-to-point trunks. Use of this service may need to be requested from the line provider and may incur a charge. Passive CCBS Default = Off. Cost Per Charging Unit Advice of charge (AOC) information can be output in SMDR. The information is provided in the form of charge units. This setting is used to enter the call cost per charging unit set by the line provider. The values are 1/10,000th of a currency unit. For example if the call cost per unit ...
174. IP Office LAN features [HTML]
... – SFTP – – PPP – – IPsec – – VPN (L2TP/PPTP) – – RIPv2 – – SSLVPN NTP Client and server SNTP operation TIME RFC 868 – – TSPI CTI interface for TAPI and one-X Portal SNMP Traps and MIBs, v1 only SMDR DNS – Syslog (UDP + TCP + TLS) Telephony H.323 trunks (including SCN) LAN1 and LAN2 should not be mixed for SCN. Should be all LAN1 or all LAN2. This also includes SE Manager access. H.323 phones Phones must be configured with ...
175. User Portal [HTML]
... laws regarding the use of those files. Historical Call Reporting Call reporting allows the user to view a summary of recent calls by all users. This is currently a trial feature. It is only supported with subscription mode systems. The system must have its System > SMDR set to Hosted Only. Name Description Enable Historical Call Reporting Default = Off. When enabled, the user can access the call reporting menus through their user portal. For details, refer to the Using the IP Office Embedded Call Reporter manual. User Portal Softphone ...
