You can customize the one-X Call Assistant hot key combinations. If the hot key combination you set is also used by the Windows application that has focus, the application function takes precedence.
The default hot keys are:
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The following default hot keys are only usable after you enable announcements.
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To customize the hot keys:
1. In the Windows notification area, right-click the 
icon and select Settings.
2. Select Hot Key. Select the hot key combinations that you want to use.
3. Click Update hot key.
4. Click OK.
To use hot keys:
To answer, hold, retrieve, and drop a call in the one-X Call Assistant Messages using hot keys you need, to ensure that the answer, hold, retrieve, or drop button is in focus. To get the focus on the button, press the Tab key until the system highlights the button.