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Using one-X Portal

You can customize a hot key combination for various functions. If the hot key combination that you set for one-X Call Assistant is same as the number that a function in the current application uses, then the application function takes precedence over the one-X Call Assistant.

The default hot keys are: 212 211

Function

Default Keys

Make a call

Ctrl+Shift+C

Play the last announcement

Ctrl+Shift+P

Mute/unmute announcement

Ctrl+Shift+M

Show active notifications

Ctrl+Shift+N

Call status

Ctrl+Shift+None

Phone status

Ctrl+Shift+S

Announce all Hot keys

Ctrl+Shift+K

Open the settings window

Ctrl+Shift+O

Exit one-X Call Assistant

Ctrl+Shift+E

Open one-X Portal

Ctrl+Shift+X

Function

Default Keys

Logout/Login

Ctrl+Shift+L

Answer call

Ctrl+Shift+A

Hold/Unhold

Ctrl+Shift+H

Drop call

Ctrl+Shift+Q

Transfer call

Ctrl+Shift+T

Ad hoc conference

Ctrl+Shift+F

Call logs

Ctrl+Shift+G

DND on

Ctrl+Shift+D

DND off

Ctrl+Shift+W

 

 

Note: After you install one-X Call Assistant the system does not display the default hot keys for Play the last announcement, Mute announcement, Phone status, and Announce all Hot keys until you enable announcements.

To customize the hot keys:

1. In the notification area, right-click the ca icon connected icon and select Settings.

2. Select Hot Key. Select the hot key combination that you want to use.

3. Click Update hot key.

4. Click OK.

To use hot keys:

To answer, hold, retrieve, and drop a call in the one-X Call Assistant Messages using hot keys you need, to ensure that the answer, hold, retrieve, or drop button is in focus. To get the focus on the button, press the Tab key until the system highlights the button.

 

 

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Issue 18.a.-
Wednesday, January 4, 2023