You can use the one-X Call Assistant application to perform a range of call control functions without logging into the one-X Portal using your browser. You can use one-X Call Assistant to:
•Pop up details of calls.
•Show the corresponding contact in Microsoft Outlook if you run Outlook at the same time as the one-X Call Assistant.
•Select and dial a number that another Windows application displays.
•Start the one-X Portal if you require access to its other functions.