The system creates the logs of all the events that occur in one-X Call Assistant. The system also logs the debugging information in the log files. The log files are time stamped and can be used to troubleshoot issues.
To configure logging:
1.In the notification area, right-click the 
icon and select Settings.
2.Select Logging. Select the options to create the log files.
Field |
Description |
Enable event logging |
Creates the log files for the events that occur in one-X Call Assistant and you can view the log files in Event Viewer using the Administrative Tools option in windows. |
Enable logging |
Logs all the events that occur in one-X Call Assistant. The system creates the log files at C:\Documents and Settings\<user>\Application Data\Avaya\IP Office\Avaya Call where <user> is the name of the user who is logged into Windows. |
Enable event logging for announcements |
Creates the log files for the events that occur in one-X Call Assistant . |
Enable logging for announcements |
Logs all the events that occurs in one-X Call Assistant. |
Max Log File Size (kb) |
Specifies the maximum size of the log file. The system displays this option only if you have selected Enable logging. |
Max log duration |
Specifies the maximum duration of the logs. The system displays this option only if you have selected Enable logging. |
3.Click OK.
To access the log files:
1.In the notification area, right-click the icon and select Settings.
2.Select Logs.