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Using one-X Portal

> one-X Call Assistant

Starting one-X Call Assistant

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By default the one-X Call Assistant automatically starts when you start your computer. However, you can also start it manually.

If a newer version of call assistant software is available from the portal server, you will be prompted to install it. Note that if you select Yes it may be necessary to also restart the call assistant. You can select Later to skip installing the update at this particular time. However that will mean that some features may be unavailable until the update is installed.

To start one-X Call Assistant manually:

1.Click Start. Select All Programs.

2.Select IP Office and then select Avaya one-X Call Assistant.

3.The icon that appears in the Windows taskbar notification area indicates the status of the application:

If the one-X Call Assistant connects correctly to the one-X Portal server, its displays as a ca icon connected icon or if you have missed calls, a ca icon missed icon.

If one-X Call Assistant is not connected to one-X Portal server, it displays as a ca icon not connected icon. If the icon does not change to one of the two above after a few seconds:

a.Right-click the icon and select Settings.

b.Select Connection. Set the settings are required (see Connection) and click OK.

To run the client as an administrator:

To ensure that you receive the notifications from the server you need to have administrator privileges. You can do this when you start the one-X Call Assistant by right-clicking it and selecting Run as administrator.

To set the client to always run as an administrator:

1.Right-click one-X Desktop Clients and select Properties.

2.In the one-X Desktop Clients Properties window, select Compatibility tab.

3.In the Privilege Level section, select Run this program as an administrator.

4.Click OK.


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Issue 18.a.-
Wednesday, January 4, 2023