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Using one-X Portal

You can use one-X Portal to transfer calls. There are several types of transfer:

Unsupervised Transfer

An unsupervised transfer is one where, having dialed the number of the transfer destination, you complete the transfer without waiting for the call to be answered.

Supervised Transfer

A supervised transfer is one where you talk (or try to talk) to the transfer destination before completing the transfer. Your initial call to the transfer destination is called a consultation call or enquiry call.

This method of transferring calls allows you to confirm if the transfer target is present and wants to accept the call.

Conference Transfer

You can also transfer a call by starting a conference between all the parties and then leaving the conference.

Notes

1. Your system administrator can enable a Transfer Return Time for you. When set, if a transferred call is not answered within that time, it can recall to you.

2. The ability to transfer an external call to another external number can be restricted by your system administrator.

 

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© 2023 AVAYA
Issue 18.a.-
Wednesday, January 4, 2023