This section covers how you can use one-X Portal to make and answer calls. Using the callsHead Calls gadget, details of each call are shown on separate tabs. The buttons shown will vary but generally indicate actions that you can perform with the currently displayed call.

pa calls

Make and Answer Calls

•Make a call

•Unanswered calls

•Hold calls

•Transfer calls

•Instant message other users (Chat)

•Enable Mobile Twinning

•Answer a call

•End a call

•Switch between calls

•Park calls

•Select Do Not Disturb

•Arrange a Ringback

•Pick up a call

•Mute a call

•Record a call

•Send DTMF tones

•Use Agent controls