This section covers how you can use one-X Portal to make and answer calls. Using the callsHead Calls gadget, details of each call are shown on separate tabs. The buttons shown will vary but generally indicate actions that you can perform with the currently displayed call.

pa calls

Make and Answer Calls

Make a call

Unanswered calls

Hold calls

Transfer calls

Instant message other users (Chat)

Enable Mobile Twinning

Answer a call

End a call

Switch between calls

Park calls

Select Do Not Disturb

Arrange a Ringback

Pick up a call

Mute a call

Record a call

Send DTMF tones

Use Agent controls