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Using one-X Portal

> Voicemail

Voicemail screening

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You can use the one-X Portal to screen calls. When enabled, you can choose to listen to the caller leaving a message for you in voicemail and to then either answer that call or ignore it.


In the example above, Extn 105 has called and the call has gone to voicemail. With call screening enabled, the Calls gadget displays details of the call whilst the caller is recording a message. The Calls gadget allows you to perform various actions on the screened call.

callscreening_listen Listen: Clicking this option allows you to hear the caller leaving the message.

callscreening_pickup Pickup: Clicking this option answers the caller.

callscreening_ignore Ignore: Clicking this option removes the call details from the Calls gadget.

To enable the voicemail screening option:

1.In the one-X Portal interface, click on Configure > Voicemail.

2.In the Voicemail tab, go to Voicemail Screening Configuration.

3.Check Enable voicemail pickup/listen.


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Issue 18.a.-
Wednesday, January 4, 2023