The IP Office system requires licenses for some features, see Licenses. The license file can be either uploaded manually or pre-loaded onto the System SD card.

How is the system licensed?

An XML file containing the full set of PLDS licenses is uploaded to the system. The license file is unique to the feature key serial number of the System SD card installed in the system.

The card's ID number is printed on the card's label after PLDS ID, FK SN or FK depending on the age of the card. On newer cards is a 12-digit number. Older cards may have a 10-digit number. For PLDS licensing, use the 12-digit number. On older cards, for licensing, prefix the 10-digit number with 11.

Minimum License Requirements

For IP Office Basic Edition mode, new systems with no licensed features do not require any license to operate. However, if any license features are required, a Basic Edition system license is also needed.

Adding Licenses

First check that the licence information that you have been supplied has been issued against the correct PLDS host ID. That number should match the Feature Key number of the System SD card installed in the system plus a prefix of 11. Licenses issued against another ID number will be invalid.

To upload the license file using IP Office Web Manager:


2.The field PLDS Host ID shows the serial number of the System SD card fitted to the system prefixed with 11. Check that this number matches the one against which the licenses have been issued.

3.Click PLDS License.

4.Select Send To IP Office and click OK.

5.Browse to the XML license file that you have for the system and click Upload. Click OK.

6.The file is uploaded to the system and read. The menu should list the licenses and show their status as Valid.