Please enable JavaScript to view this site.

IP Office Basic Edition - Phone Based Admin

Use this feature to identify an extension as being an external hotline extension. When a user lifts the handset of an external hotline extension, a stored external number is automatically dialed. The external number might be, for example, a frequently called service bureau. The external hotline must be a single line telephone without a dial pad.

Under certain conditions of heavy telephone usage, the external hotline may be unable to dial the programmed number immediately (for example, if many of the tip/ring devices connected to your system dial out at the same time).

You can identify several extensions as external hotlines.

Do not assign an external hotline to either of the first two extensions in the system.

Use Hotline to identify an internal hotline extension.

Use Line Assignment to assign outside lines to the external hotline extension and Automatic Line Selection to set the extension to select outside lines first. If your use of the external hotline requires immediate dialing of the programmed number, assign a line for use only by this extension.

Set line ringing to no ring for all lines assigned to the external hotline to prevent incoming calls from ringing at the extension.

Make sure there are no call or line restrictions assigned to an external hotline.

Do not use station lock at an external hotline because it will prevent the outside number from being dialed.

Remove external hotlines extensions from Night Service Group Extensions, Calling Group Extensions and Hunt Group Extensions.

Do not assign Forced Account Code Entry to the external hotline.

 

1408/1416/9504/9508 Phone

1.At either of the first two extensions on the system, press Admin.

To do the above during a call, you may need to press the key phone PHONE button to display the Admin soft key option. If you access phone administration during a call, only the key speaker SPEAKER, key mute MUTE and key headset HEADSET buttons still affect the connected call.

2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When highlighted, press Select.

3.Use the up arrow up or down down arrow arrow buttons to scroll the display to Extensions. When highlighted, press Select.

4.Use the up arrow up or down down arrow arrow buttons to scroll the display to External Hotline. When highlighted, press Select.

5.At the Extension: prompt enter the extension.

6.The current setting is displayed.

7.Enter the external number and press Enter. Press Clear to remove any existing number. The following keys can be used to enter special dialing commands:

Function

Press to insert

Character

Description

Pause

HOLD

P

Inserts a 1.5 second pause.

Transfer

SPEAKER

R

Send a hook-switch flash signal.

Stop

CONFERENCE

S

Stop dialing.

On 9500 Series phones, these options are accessed by pressing More and select Pause, Stop or Recall as required.

8.Use the up arrow up or down down arrow arrow buttons to select another extension to adjust if required.

Exit programming by pressing key phone PHONE. Alternatively use the Back button to move to another menu.

 

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, press feature small Feature **config (ie. Feature **266344).

If the system has a system password set, it is requested. Enter the password.

2.The phone displays System Admin.

3.Dial #311.

4.At the Extension: prompt, enter the extension.

5.The current setting is displayed.

6.Enter the external number and press Enter. Press Remove to remove any existing number. The following keys can be used to enter special dialing commands:

Function

Press to insert

Character

Description

Pause

Soft Key 1

P

Inserts a 1.5 second pause.

Transfer

Soft Key 2

R

Send a hook-switch flash signal.

Stop

Soft Key 3

S

Stop dialing.

To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, press Feature 0 0 followed by two presses of the first intercom or call appearance button.

2.System Administration: is shown on the display.

3.Dial #311. The phone displays External Hotline.

4.At the Extension: prompt, enter the external hotline extension number.

5.The current setting is displayed.

6.Enter the external number and press Enter. Press Clear to remove any existing number. The following keys can be used to enter special dialing commands:

Function

Press to insert

Character

Description

Pause

HOLD

P

Inserts a 1.5 second pause.

Transfer

SPEAKER

R

Send a hook-switch flash signal.

Stop

CONFERENCE

S

Stop dialing.

On 9500 Series phones, these options are accessed by pressing More and select Pause, Stop or Recall as required.

Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 7.a.–
Tuesday, July 21, 2020