DND Exception List

For Release 7.0, IP Office Manager can be used to see and edit users' do not disturb settings. Users themselves can switch do not disturb on/off using a programmed key on their phone or an option in their phone's menus.

Do not disturb prevents the user from receiving hunt group and page calls. Direct callers hear busy tone or are diverted to voicemail if available. It overrides any call forwarding, follow me and call coverage settings. A set of exception numbers can be added to list numbers from which the user still wants to be able to receive calls when they have do not disturb enabled.

•Select User
Select the user whose current do not disturb settings are displayed.

•Do Not Disturb: Default = Off
When checked the user's extension is considered busy, except for calls coming from sources listed in their Do Not Disturb Exception List. When a user has do not disturb in use, their normal extension will give alternate dial tone when off hook. Users with DND on are indicated as 'busy' on any BLF indicators set to that user.

•DND Exception List: Default = Blank
This is the list of telephone numbers that are still allowed when the user has do not disturb enabled. For example this could be an assistant or an expected phone call. Internal extension numbers or external telephone numbers can be entered. If you wish to add a range of numbers, you can either enter each number separately or make use of the wildcards N (single digit) and X (multiple digits)in the number. For example, to allow all numbers from 7325551000 to 7325551099, the DND Exception number can be entered as either 73255510XX or 73255510N. Note that this list is only applied to direct calls to the user.

•Calls to a hunt group of which the user is a member do not use the Do Not Disturb Exceptions list.