User Setup

This menu allows configuration of extension user settings. Note that # before an extension number indicates a phantom user, i.e. one not matched by an actual extension. Phantom users can still be used for mailbox services and other features.

Configure User List

This list shows the current settings of all the extension users. The list is scrollable and sortable. The current group and list settings are show in the list and for the currently selected user can be edited in the Membership Assignment table below the list.

•Extension: Information field, not editable.
This is the extension number of the user.

•Name: Default = Blank.
Use this field to enter the extension user's full name. The recommended format is <first name><space><last name>. When set, the Name is used for display by phones and within these menus, otherwise ExtnXXX is shown. Only alphanumeric characters and spaces are supported in this field. Do not use punctuation characters such as #, ?, /, -, _ , ^, > and ,. The entry in this field should not start with a space or number.

•Language:
The language entered here will affect the language of prompts displayed on the user's extension and the prompts played to the user when they access their voicemail mailbox.

•If the upgraded set of prompts for the language selected are not available on the system, IP Office Manager will display a warning. The Add/Display VM Locales command can be used to upload the prompts from IP Office Manager to the system.

•Exclude from Directory: Default = Off
If selected, the user is not included in the directory of users displayed on phones.

•User CLI: Default = Blank.
This setting in only available on PBX System mode systems. Where supported by the line provider, this CLI will be sent on outgoing calls. This setting is not used with analog or SIP trunks.

•Changing the calling party number may not be supported by the line provider or may be an additional chargeable service. It will also be subject to restrictions on what numbers can be used. It is normally a requirement that the calling party number used must be a valid number for return calls to the same trunk. Use of an invalid number may cause the call to be dropped or the number to be replaced by a default value.

•Outgoing Call Bar: Default = Off.
If selected, the extension user cannot make any outgoing external calls except to numbers in the Emergency Number List and any Allowed Lists of which they are a member.

•List Memberships: Information field, not editable.
This field shows a summary of the Allowed Lists (AL) and Disallowed Lists (DL) to which the user belongs. If the user is selected, these can be edited in the Membership Assignment table below.

•Group Memberships: Information field, not editable.
This field shows a summary of the hunt groups, pickup groups and calling groups to which the user belongs.  If the user is selected, these can be edited in the Membership Assignment table below.

Membership Assignment

This section allows the calling list and group memberships of the currently selected user to be edited. The Type option is used to select either List or Group memberships.

•List
If List is selected, the list of lists that exist and the lists of which the user is a member are displayed.

•Group
If Group is selected, the list of groups that exist and the groups of which the user is a member are displayed.