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IP Office Basic Edition - Basic Edition Manager R11.1

This menu is accessed from the System page by selecting Manage Hunt Groups.

This menu is accessed from the Admin Tasks list by selecting Group Management.

A hunt group is a collection of users accessible through a single directory number. Calls to that hunt group can be answered by any available member of the group. The order in which calls are presented can be adjusted by selecting different group types and adjusting the order in which group members are listed.

The Group Management menu is used to configure which extensions are members of the different available groups. You can also indicate which groups a user uses through the User Setup menu.

Group Category

Number

Ring Mode

Description

Hunt Groups

6

Rotary

Hunt groups are usable as the coverage destination for incoming external calls. Six hunt groups may be configured. Each extension can be a member of several hunt groups.

For each external line, one of the hunt groups can be selected as the line's Coverage Destination.

Pickup Groups

4

Rotary

Users can be configured to pickup a call currently alerting any member of a pickup group. Four pickup groups can be configured.

Calling Groups

4

Ring All

Users can call or transfer calls to a calling group. Four calling groups can be configured. Calling Group 1 is used by the Simultaneous Page function.

Night Service Group

1

Ring All

When the phone system is set to night service mode, incoming external calls other than those routed by DDI are rerouted to the users in the night service group.

Operator Group

1

Ring All

This option is only available for systems with their System Mode set to PBX System. By default the group contains the first extension on the system and is used as the default destination for DID calls.

It can also be selected as the destination for incoming SIP calls. For PRI and BRI trunks it is fixed incoming destination for calls unless DID Mapping is applied to the call. (Not applicable to Partner systems.)

 

Hunt Groups Configured

The groups available on a system are not adjustable. This list is used to display the groups available and select which group is currently editable in the table below.

Name: Information only, not editable.

Number: Information only, not editable.

Ring Mode: Information only, not editable.
The ring mode of a group sets the order in which members of the group are used.

Rotary
The available group members are alerted one at a time in extension number sequence starting from the last rung member. Ringing calls are picked up in oldest first order.

Ring All
All the available group members are alerted at the same time.

 

Assign Users to Group

This table is used to select which extension users are members of the currently selected group.

 

Group Call Distribution

A line can be configured to present its incoming calls to one of the 6 hunt groups. The incoming calls hunts from one hunt group extension to the next using the same hunting algorithm as used for an intercom call to that hunt group extension number. The call rings with the outside call ringing pattern and the display shows caller ID information if any.

If the hunt group extension that is chosen to ring as part of the selection algorithm has a line appearance for the line, then the call alerts on the line appearance with the standard slow flashing green LED indicative of a ringing call for me.  Line ringing options are overridden and the line always rings immediately.  Any other extensions in the hunt group with the line appearance, that have not been selected as part of the algorithm, will show the slow flashing red LED indicative of a ringing call but not for me.  In addition, any other extensions in the system with the line appearance but not part of the hunt group, will show the slow flashing red LED indication.

If the hunt group extension that is chosen to ring as part of the selection algorithm does not have a line appearance for the line, then the call alerts on an intercom button.

When the hunt group extension that is ringing answers the call, the green LED goes steady (red off) and all other extensions in the system with the line appearance transition to the green off/steady red LED indication.

After three rings the call shall hunt to the next available extension in the hunt group using the hunt algorithm.  When the call hunts the previously alerting extension stops alerting and returns to the idle condition.  If the call was ringing on a line appearance, the line appearance state changes to slow red flashing indicating that the call is ringing elsewhere.  If the call had been ringing on an ICOM appearance, the intercom button appearance is idled.

At any time while the call is hunting from extension to extension, any extension in the system can answer the call by either touching the line appearance of the line, or using one of the pickup features (active line pickup, call pickup, group call pickup).

An outside call that hunts never goes to voicemail and will hunt until answered or abandoned.

Outside calls ringing into a hunt group to a targeted extension are eligible for internal forwarding that might be active at the targeted hunt group extension.  The call will be forwarded to another extension and if unanswered, continues hunting away from the forward-to extension to the next hunt group extension.  If forwarding to an outside number is active at the targeted hunt group extension, then the call is never forwarded and alerts the target normally.

If coverage is active at the targeted hunt group extension, it is not followed and alerts the normal number of rings before hunting on to the next hunt group extension.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

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Issue 10.a.–
Thursday, July 23, 2020