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IP Office Basic Edition - Basic Edition Manager R11.1

This menu cannot be accessed from the System page.

This menu is accessed from the Admin Tasks list by selecting User Setup | Advanced Settings.

The Advanced Settings menu is used to configure user settings.

User Selection - Select User
This drop down list is used to select the user whose settings are displayed for editing.

Base Card # / Expansion Module #
This value indicates the control unit base card or external expansion module of the user's extension port. The 4 possible base cards are numbered 1 to 4 from left to right when facing the control unit. The type of base card port is also indicated: BP indicates an analog phone extension port, BD indicates a digital (DS or TCM) port.

This value indicates the port number on the control unit base card or the external expansion module.

Advanced Parameters

Ring Pattern: Default = 1.
Selects the ring pattern that should be used for the call when alerting on a user extension. The available patterns depend on the phone type.

Abbreviated Ringing: Default = Active.
When active on an ETR or a Avaya digital station, if a user is already connected to a call, any additional call will give just a single quiet ring. Note that for additional calls alerting on line appearance buttons, the Immediate, Delayed Ring or No Ring settings of the button still apply.

Call Coverage Ring: Default = 2 (10 seconds).  On Norstar systems, default = 4 (20 seconds).
Programmable buttons set to Call Coverage can be used to switch call coverage on or off for a user. When on, calls that ring unanswered for this number of rings are redirected to alert on a covering extension. Ensure that this setting is set lower than the users VMS Cover Ring if using Automatic VMS Cover.

Call Waiting Extension: Default = Not Assigned.
If Assigned, on an analog extension, when the user is on a call, an additional call will cause a tone to be heard as part of the existing call.

Automatic VMS Cover: Default = Assigned.
If Assigned, voicemail is used to answer calls to the user that have rung for the VMS Cover Ring time. This setting is ignored for any extension configured as a loudspeaker paging extension.

Transfer Return Extension: Default = None, Software level = 6.1+.
Set the destination for transferred calls that ring unanswered for longer than the Transfer Return Ring setting. Note that if a door phone or paging extension is selected, the call will continue ringing at the transfer destination rather than returning.

VMS Cover Ring: Default = 3 (15 seconds), Range = 0 to 9.
If Automatic VMS Cover above is assigned, this value sets how long a call alerts the user's extension before it is redirected to voicemail.  

For Release 6.1+, the option 0 for immediate voicemail is available. 0 is the only value usable for phantom extensions. If selected it has the following effects.

For a call that would have otherwise have alerted at the extension, the call now goes immediately to voicemail.

If the extension has call forwarding set, the forwarded call will continue ringing at the forwarding target rather than going to voicemail.

If the extension is the target for another extension's call forwarding, the call will go immediately to the forwarding extension's voicemail.

Intercom Dial Tone: Default = Regular.
This setting allows selection of which dial tone is used for intercom (internal) calls. Regular matches the dial tone used by the phone system. Machine matches the normal CO dial tone.

Distinctive Ringing: Default = Active.
This setting is used for analog extensions only. If active, the phone will use, if supported, different ring patterns to indicate internal, external and recall calls.

Hotline Alert Number: Default = Blank.
If a number is entered here, when the extension goes off-hook by simply lifting the handset or pressing a speaker button (rather than first selecting a line or intercom button), this number is called.

Privacy Enabled: Default = Off. On Norstar systems, default = On
If off, when connected to an external call on a particular line, other users with a line appearance for that line are able to join that call. If on, other user cannot join calls. A user can switch privacy on/off using a programmable button set to the Privacy feature.

Override Line Ringing: Default = Off. Software level = 6.1+.
For each line, unique line ringing settings can be applied to be used with incoming calls. They are overridden if the user's Override Line Ringing setting is enabled. BST phones always override line ringing regardless of this setting.

Voicemail Settings

The Automatic VMS Cover and VMS Cover Ring settings above control whether and when voicemail is used to answer calls. The settings below control other aspects of voicemail operation for the user.

Voicemail Code: Default = Blank. Range = Blank or 1 to 15 digits.
This code is used to control access to the mailbox to collect messages. The mailbox user can change the code after they enter the mailbox by dialing *04.

Voicemail Email: Default = Blank.
When the user has a new message they can be emailed with an alert or a copy of the message, see Voicemail Email Mode below. Use this field to enter their email address in the format name@domain. This option requires the system to have been configured with SMTP server settings.

DTMF Breakout
These numbers are used to allow caller's to select to be transferred to another extension instead of leaving a message.

Reception / Breakout (DTMF *0/0): Default = Blank.
Sets the number to which a caller is transferred if they press 0 (Intuity mailbox mode) or *0 (IP Office mailbox mode) while listening to the mailbox greeting.

Breakout (DTMF 2): Default = Blank.
Sets the number to which a caller is transferred if they press 2 (Intuity mailbox mode) or *2 (IP Office mailbox mode) while listening to the mailbox greeting.

Breakout (DTMF 3): Default = Blank.
Sets the number to which a caller is transferred if they press 3 (Intuity mailbox mode) or *3 (IP Office mailbox mode) while listening to the mailbox greeting.

Voicemail Email: Default = Off.
This setting is used if an email address for the user has been set above and the system is configured with SMTP server settings.  It sets whether the user receives an email when they have a new voicemail message and the type of email

Switches off the use of email for new message alerts.

Send an email to the user's email address with the voicemail message attached. The method leaves the message in the user's voicemail mailbox.

Send an email to the user's email address with the voicemail message attached. This method deletes the message from the user's voicemail mailbox

Send an email alert about the new message but do not attach the message to the email.

Equipment Type

Loudspeaker Paging
Select this option for an extension connected to a paging amplifier. Only one such extension is supported on the system.

Door Phone 1 / Door Phone 2
Select this option for an extension connected to a door phone. The phone system can support two such devices. The setting is linked to the Assign Extension setting on the Door Phone 1 and Door Phone 2 menus which set which users are alerted when the door phone goes off hook.

Fax Machine
Select this option for an extension connected to a fax machine.

Select this option for a standard telephone extension.

This option is automatically selected for users who do not have a matching physical extension. Phantom users can still be used for a range of functions such as voicemail. The setting cannot be changed.


Forced Account Code Entry: Default = Off.
For each user, if this setting is selected, that user is required to enter an account code from the Account Code Entries list when making an external call. This can only be overridden by use of the System Password to make a call.

Outgoing Call Restrictions: Default = No Restriction.
For each user, this field sets the type of outgoing external calls that the user can normally make. Any restrictions applied do not apply to numbers in the Emergency Number List and to numbers in any Allowed Lists of which the user is a member

No Restrictions
The user can make outgoing external calls. The Allowed Lists and Disallowed Lists of which the user is a member still apply.

Inside only
The user can only make internal calls.

Local only
The user can only make outgoing external calls to numbers matching local numbers.



Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 10.a.–
Thursday, July 23, 2020