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IP Office Basic Edition - Web Manager R11.1

> Configuration Menus > Incoming Call Management > Auto Attendants

New Auto Attendant

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The following menu options are displayed when the New Auto Attendant option is clicked on the list of existing auto attendants.

web auto attendant new

Dial By Direct Number: Default = On for the first default auto attendant. Off for other auto attendants.
This setting affects the operation of any key presses in the auto attendant menu set to use the Dial By Number action.

If selected, the key press for the action is included in any following digits dialed by the caller for extension matching. For example, if 2 is set in the actions to Dial by Number, a caller can dial 20 for extension 20.

If not selected, the key press for the action is not included in any following digits dialed by the caller for extension matching. For example, if 2 is set in the actions to Dial by Number, a caller must dial 2 and then 20 for extension 20.

Menu Prompt Usage: Default = Each menu uses own prompt.
Each time profile option used by an auto attendant can have its own set of actions and therefore may require a separate actions prompt to be played after the appropriate greeting prompt. The settings Each menu uses own prompt does that. Alternately one of the menu options can be selected as the menu option prompt played at all times of day.

Night Service: Default = On.
If selected, when the system is in night service, the auto attendant will switch to using its out of hours greetings and menu actions. If not selected, when the system is in night service, the auto attendant will continue using the greetings and menu options as determined by its own time profile settings.

Emergency Service: Default = Off.
This field indicates when the auto attendants emergency greeting option has been enabled by someone using the auto attendant. The field can also be used to disable the emergency greeting without having to go through the auto attendant menu.

 

 

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© 2020 AVAYA
Issue 05.a.–
Thursday, July 23, 2020