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IP Office Basic Edition - Web Manager R11.1

> Configuration Menus > Incoming Call Management > Auto Attendants > Auto Attendant Details

Greetings

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The auto attendant can provide different greetings and menu actions at different times of day. These fields are used to set the operating hours for morning, afternoon and evening options.

If any of the periods overlap, the settings of the first of the overlapping periods are used.

Outside any of these periods when they are enabled, the out of hours settings of the auto attendant are applied.

The settings in the Night Service panel below also indicate specific days on which the out of hours settings override the morning, afternoon and evening settings.

If the auto attendant has the Night Service option enabled, the attendants out of hours settings are used when the system is put into night service.

Morning
When selected, the morning greeting and caller actions are used during the times indicated. The internal number to dial to record the greeting for this period is shown below the setting.

Afternoon
When selected, the afternoon greeting and caller actions are used during the times indicated. The internal number to dial to record the greeting for this period is shown below the setting.

Evening
When selected, the evening greeting and caller actions are used during the times indicated. The internal number to dial to record the greeting for this period is shown below the setting.

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2020 AVAYA
Issue 05.a.–
Thursday, July 23, 2020