Users can transfer calls direct to another user's mailbox. In some cases they can do this using standard controls provided by their phone, in which case refer to the appropriate telephone user guide.

For users whose phone does not provide its own control for voicemail transfer, you may be able to add a programmable button set to the voicemail transfer. After pressing the button, the user's current call is put on hold and the user can then enter the target extension number to indicate the mailbox required.

Programming a Voicemail Transfer Button

1.Click on User in the menu bar.

2.Highlight the required user by clicking on them.

3.Click on the web edit icon edit icon in the Button Programming panel on the right.

4.The current button programming for the user is displayed.

5.In the Program Buttons panel click on the button that you want to program. The current settings of that button are displayed in the Button Specification panel.

6.Click on the Assign Feature button.

7.Select Programming Features.

8.From the Answering Calls panel select VMS Transfer.

9.Click OK.