Groups

Calling Groups

A calling group is one where the idle extensions in the group are alerted all at the same time when a call is directed to the group. The system can have up to four calling groups, using the group numbers 71 to 74.

Any user in the system can ring or page a calling group or transfer a call to a calling group. All idle extensions in the group are alerted and the first extension to answer the call is connected to the caller. A typical use of this feature is to have callers ring into a calling group of sales representatives.

Extensions can be in more than one calling group.
You can assign all extensions in the system to one group – this helps in making paging announcements to all employees.
Do not assign extensions that connect auxiliary equipment (auto attendants, voice messaging systems, fax machines, answering machines, hotline telephones or doorphones) or extensions assigned as External Hotline telephones to a Calling Group.
Users can make a simultaneous page to the loudspeaker paging extension and the extensions assigned to Calling Group 1.

 

1408/1416/9404/9408/9504/9508 Phone

1.At either of the first two extensions on the system, with the phone idle, press Admin.
2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When shown, press Select.
3.Use the up arrow up or down down arrow arrow buttons to scroll the display to Groups. When shown, press Select.
4.Use the up arrow up or down down arrow arrow buttons to scroll the display to Pickup Group. When shown, press Select.
5.At the Group: prompt enter the number of the group you want to adjust.
6.At the Extension: prompt enter the extension number whose group membership you want to change.
7.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the left arrow left or right right arrow arrow icons to toggle through the settings or Default to return to the default setting.
8.Use the up arrow up or down down arrow arrow buttons to select another extension to adjust if required.
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, with the phone idle, press feature small Feature **config (ie. Feature **266344).
If the system has a system password set, it is requested. Enter the password.
2.The phone displays System Admin.
3.Dial #502. The phone displays Calling Group.
4.At the Group: prompt, enter a group number.
5.At the Extension: prompt, enter the number of the extension to be programmed.
6.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
7.Do one of the following:
To assign or unassign another extension, press Next Item or Prev Item until the extension number appears on the display. Then repeat Step 6.
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, with the phone idle, press Feature 0 0 followed by two presses of the first intercom or call appearance button.
2.System Administration: is shown on the display.
3.Dial #502. The phone displays Calling Group.
7.At the Group: prompt, enter a group number.
8.At the Extension: prompt, enter the number of the extension to be programmed.
9.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
8.Do one of the following:
To assign or unassign another extension, press Next Item or Prev Item until the extension number appears on the display. Then repeat Step 6.
To program another group, press Next Procedure + Prev Procedure and enter a new group number. Then repeat Steps 5 and 6.
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(callinggroupextensions.htm)

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Last Modified: 17/02/2011