IP Office Essential Edition - Basic Edition Phone Admin: Groups
A calling group is one where the idle extensions in the group are alerted all at the same time when a call is directed to the group. The system can have up to four calling groups, using the group numbers 71 to 74.
Any user in the system can ring or page a calling group or transfer a call to a calling group. All idle extensions in the group are alerted and the first extension to answer the call is connected to the caller. A typical use of this feature is to have callers ring into a calling group of sales representatives.
Extensions can be in more than one calling group.
You can assign all extensions in the system to one group – this helps in making paging announcements to all employees.
Do not assign extensions that connect auxiliary equipment (auto attendants, voice messaging systems, fax machines, answering machines, hotline telephones or doorphones) or extensions assigned as External Hotline telephones to a Calling Group.
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