Groups

Hunt Groups

For extensions in a hunt group, an incoming call to that group hunts for the first available extension. The system supports up to six hunt groups, using the group numbers 771 to 776.

Any number of extensions can be assigned to each hunt group. In addition, extensions can be in more than one hunt group.
You can include multiple fax machines or answering machines in a hunt group.
If a ringing call to the hunt group is not answered within three rings, the call moves to the next idle extension in the hunt group.
If users in the hunt group leave their desks, they should turn on Do Not Disturb at their extensions so that calls hunt immediately to the next available extension.
Hunt Group calls are not eligible for call coverage or VMS coverage.
For each external line, one of the hunt groups can be selected as the line's coverage destination, see Group Call Distribution.

 

1408/1416/9404/9408/9504/9508 Phone

1.At either of the first two extensions on the system, with the phone idle, press Admin.
2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When shown, press Select.
3.Use the up arrow up or down down arrow arrow buttons to scroll the display to Groups. When shown, press Select.
4.Use the up arrow up or down down arrow arrow buttons to scroll the display to Pickup Group. When shown, press Select.
5.At the Group: prompt enter the number of the group you want to adjust.
6.At the Extension: prompt enter the extension number whose group membership you want to change.
7.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the left arrow left or right right arrow arrow icons to toggle through the settings or Default to return to the default setting.
8.Use the up arrow up or down down arrow arrow buttons to select another extension to adjust if required.
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, with the phone idle, press feature small Feature **config (ie. Feature **266344).
If the system has a system password set, it is requested. Enter the password.
2.The phone displays System Admin.
3.Dial #505. The phone displays Hunt Group.
4.At the Group: prompt, enter a group number.
5.At the Extension: prompt, enter the number of the extension to be programmed.
6.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
7.Do one of the following:
To assign or unassign another extension, press Next Item or Prev Item until the extension number appears on the display. Then repeat Step 6.
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, with the phone idle, press Feature 0 0 followed by two presses of the first intercom or call appearance button.
2.System Administration: is shown on the display.
3.Dial #505. The phone displays Hunt Group.
7.At the Group: prompt, enter a group number.
8.At the Extension: prompt, enter the number of the extension to be programmed.
9.Enter 1 or 2. The default is 2 (Not Assigned), ie. the extension is not a member of the group.
Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
8.Do one of the following:
To assign or unassign another extension, press Next Item or Prev Item until the extension number appears on the display. Then repeat Step 6.
To program another group, press Next Procedure + Prev Procedure and enter a new group number. Then repeat Steps 5 and 6.
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(huntgroupextensions.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 16/01/2011