Using Voicemail

Listening to Your Messages

When you log in to your mailbox you are automatically played any new messages. After a message has been played it is marked as being an old message. Old messages are automatically deleted after 24 hours unless you mark the message as saved.

Whether listening to new, old or saved messages, the messages are played back in order of oldest first.


When you listen to any of your messages you have the following options:

Press 4 to delete the message.
Press 5 to save the message.
Press 6 to forward the message. See Forwarding a Message.
Press 7 to repeat the last message.
Press 8 to exit voicemail.
Press 9 to skip to the next message.
Press * to rewind the message a few seconds.
Press # to advance the message a few seconds.
Press ** to return the call. See Replying to Messages.


To listen to old messages

1.Login to your mailbox.
2.Press 1 to listen to your old messages.


To mark a message as saved

Once you have played a message it is marked as old. Old messages are automatically deleted after 24 hours. To stop this happening to the current message, you can mark it as being a saved message.

1.Press 5 when listening to a new or old message.


To listen to saved messages

1.Login to your mailbox.
2.Press 2 to listen to your saved messages.


To mark a message as new

While listening to old or saved messages you can reset the messaged back to being treated as a new message. This will cause the message waiting indicator on the phone to be lit again. Note however that if you are using voicemail email it will not send a new message email.

1.Press *06 while listening to the old or saved message.



© 2011 Avaya LLC
- Issue 3.a.-
14:26, 21 February 2011

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

All trademarks identified by (R) or TM are registered trademarks or trademarks respectively of Avaya LLC. All other trademarks are the property of their respective owners.

Last Modified: 04/06/2010