Check that you have the following:
a.An IP500 V2 running IP Office Release 11.1 FP2. The system must have an Essential Edition and Preferred Edition license.
b.A Windows PC with IP Office Manager and System Status Application networked to the IP Office system. Test by opening the IP Office configuration and by connecting System Status Application.
c.A 5mm Flat-blade screwdriver plus anti-static wrist strap and ground point for module insertion.
d.A 4GB USB memory key.
e.An IP address to assign to the module. The address must be on the same subnet as the IP Office system's LAN1.
f.A server host name for the module to use on the customer's network.
g.The latest Unified Communications Module ISO image that matches the IP Office release and the Avaya USB Creator tool. See Downloading Module Software.