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one-X Portal for IP Office Admin

This option shows you the system directory as being shown to the one-X Portal for IP Office users. You can search the directory in the same way as if you were using the one-X Portal for IP Office client.  

admin_system_directory

You can use this menu to verify the directory is as expected, with users, groups and directory entries from each IP Office being supported.

Note: The system does not display hunt groups set as "Ex-directory" in the telephone system configuration.

The one-X Portal for IP Office server updates system and personal directory records every 300 seconds approximately. You can force an update using the Directory Synchronization option.

For some directory contacts, one-X Portal for IP Office indicates the contacts current status by using different icons. For contacts that have multiple telephone numbers, the status is based that of the work number.

State

Icon

Description

Available

Available

The normal state for a user showing the status of their work extension in use.

Busy

offhook_small

The normal state for a user showing that their work extension is currently on a call.

Do Not Disturb

onhook_dnd_small

The user has set Do Not Disturb. Calls to them will go to voicemail if enabled or else get busy tone unless you are in the user's Do Not Disturb exception list.

Logged Out

loggedout

The user has logged out from their phone. Calls to them will most likely go to voicemail if available.

Other

status_unknown_small

This icon is used when the status is not known or cannot be known, i.e. external numbers.

Ringing

ringing

This icon is used for an internal contact that is currently ringing.

Adding and Editing Portal Contacts

You can use the pa_add_to_contact icon to add a new system directory contact. Note that contacts added in this way are stored by one-X Portal for IP Office only are  accessible by users through one-X Portal for IP Office only. These contacts can have multiple phone numbers and email addresses configured if required.

To delete contacts that have been added in this way, click on the contact and select the delete delete icon.

 

 

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

© 2021 AVAYA
Issue 17.a.-
Friday, October 29, 2021