... compression channel required. Incoming SIP Line Call to IP Device If using the same codec, voice compression channel reserved until call connected. If using differing codecs then 2 channels used. SIP Information Display The full from and to SIP URI will be recorded for use by SMDR. For all other applications and for telephone devices, the SIP URI is put through system directory matching the same as for incoming CLI matching. First a match against the full URI is attempted, then a match against the user part of the URI. Directory ...

... dials, transfers, forwarding, and conferences to bypass controls. • You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. • SIP trunk configuration for incoming calls must match URIs. • You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client • You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. • You can enforce PIN change when the user logs in for the first time ...

... , 2024) Comments on this document? infodev@avaya.com IP500 V2 Overview: IP Office Software Applications 1.16.4 Call Logging Applications A wide range of 3rd -party applications exist to provide call logging and accounting for telephone systems. In addition, the IP Office provides an SMDR output. SMDR Output The IP Office control unit can be configure to output SMDR records for each call to a specified IP address. 1.16.5 Call Center Applications IP Office Essential Edition supports the following contact center applications: Avaya Call Reporting 242 Avaya C all Reporting provides ...

... 179 JIRA Number Description of Issue IPOFFICE-78849 Contact Recorder; outbound recording not match for search on a single User Extension number IPOFFICE-79483 Contact Recorder shows the wrong Agent by internal and external outbound calls IPOFFICE-82921 Internal call to a busy extension produces an SMDR with "Direction = O" and "Is Internal = 0" IPOFFICE-83361 Callback from the call log is not possible if the call is from an extension that has "Withhold number" enabled. IPOFFICE-84268 SMDR output different for calls from extension ...

... system will make a 2nd attempt 5 minutes later. If the call is not answered after the 2nd attempt, then the Wake Up call is abandoned. A scheduled Wake Up call occurs once in a 24 hour period. Telephone displays will indicate a Wake Up call SMDR records will identify the unanswered and answered Wake Up calls. COMPAS ID 149003 Issue 4 Page 29 of 112 IP Office Technical Bulletin number 127 If a Wake Up call has been scheduled for an extension, and the call hasn't been delivered yet, a new Wake ...

... cannot use speed dials, transfers, forwarding, and conferences to bypass controls. You can enable trunk to trunk calls using IP Office Server Edition Manager. Trunk to trunk calls are disabled by default. SIP trunk configuration for incoming calls must match URIs. You can use SMDR (CDR) to create a record of all calls. Voicemail Pro client You can enforce user login with Personal Identification Number (PIN) and configure complexity for the PIN. You can enforce PIN change when the user logs in for the first time. Idle ...

... recreating the SD card . This process will overwrite the software files on the card with the files available to IP Office Manager. This process takes approximately 20 minutes. • The process does not affect any current configuration file, Embedded Voicemail announcements and messages, or temporary SMDR data files. 3.When the recreate process has completed, reinsert the card into the control unit's System SD card slot. 4.Using IP Office Manager select File | Advanced | Reboot. 5.In the Select IP Office menu, select the IP500 V2 system and click OK. ...

... multiple accounts Hunt Groups Fully Networked Partially Networked Hunt groups are limited to one SE system but can be linked between systems Music On Hold 4 per node, either local or from Primary 4 per node, either local or from local Primary Cannot stream MOH from other Primary SMDR Single stream per node Single stream per node – Voicemail Single/Dual Single/Dual VM per SE – Avaya one-X ® Portal Single Single one-X server per SE – SCN telephony features System Wide Limited to local SE – ...

... the unrestricted user and the outgoing external call they subsequently make. The outgoing external call record will include the prefix dialed by the unrestricted user to access the ARS form. The unrestricted users call log will include just an incoming call from the restricted user. Within the SMDR output, the calls by the restricted user are included. The call by the unrestricted user is not included. ...

... be disabled for the user. Use of private calls can be changed during a call. Enabling privacy during a call will stop any current recording, intrusion or monitoring. Privacy only applies to the speech part of the call. Call details are still recorded in the SMDR output and other system call status displays. Button Programming The button programming action Advanced | Call | Private Call can be used to switch privacy on/off. Unlike the short code features it can be used during a call to apply or remove privacy from current ...

... can dial the user extension number that they require. Note however that no prompt is provided for this option so it should be included in the auto attendant Menu Options greeting. Consent Directive This field is used to control the addition of a consent value to the system's SMDR output and CTI call logging outputs. The intention is to allow the creation of auto-attendants where having been prompts for consent to some issue, the caller's response is included in the system call logs. It can be set to the following: Not applicable ...

... . Group Name Sets the label for reporting. Topic This field is not used. Annotation This field is not used. Consent Directive When selected, the value set in the adjacent drop-down is included in the call details used output by the IP Office system SMDR and other CTI interfaces. For details of the SMDR output, refer to the Administering Avaya IP Office™ Platform with Manager manual. Related links The Start Action and Action Settings Tabs on page 75 June 2024 Administering IP Office Voicemail Pro 79 Comments on this document ...