... if the user extension number is reserved for special usage in the country the customer's Avaya Cloud Office™ account belongs to. The following numbers are reserved: All countries Number Service description 999 Emergency number 933 Commonly used to get the information that would be delivered to the 911 operator when you call 911 North America (United States and Canada) Number Service description 112 Forwards the call to 911 211 Commonly used for Community information & Referral services 311 Commonly used for Non-emergency police & other governmental services 411 Commonly used for Local directory ...
... matches one in the user's associated emergency routing policy, MS Teams uses that policy to route the call. If the number matches one in the policy's Emergency dial mask, MS Teams translated it to the Emergency dial string number. For example, if a user dials 911 or 999, MS Teams translates the number to 112. 3. PSTN usage MS Teams uses PSTN usage records to link a user's voice routing policy and the voice routes that the user's calls can use. The same PSTN usage must appear in each. 4 ...
28. ARS Operation [HTML]
... short code matching have been received, secondary dial tone is played to the user. 1 Having received some digits, the secondary dial tone stops. The ARS form short codes are assessed for matches. The 11 and 1N; short codes are possible matches. The 911 and 0N; short codes are not possible matches. The XN; and XXXXXXXXXXN; short codes are also not matches because the 1N; short code is already a more exact match. Since there is more than one possible match, the system waits for further ...
... routing of emergency calls. In the case that the short code already exists, then select the short code to make modifications. Enter the following values for the specified fields and retain the default values for the remaining fields. In the compliance testing, two short codes 911 and 811 were created. • Code: Digits that will be dialed for emergency call, in this case "911" . • Feature: "Dial" • Telephone Number: Applicable number for proper routing of emergency call to PSTN. • Line Group ID ...
30. The Default Outgoing Call Routing [HTML]
... following digits to an ARS entry ( 50: Main ) for further short code matching against those following digits. ARS 50 "Main" contains short codes for routing the customer's normal calls. The short codes should also contain Dial Emergency short codes to match user dialing 911 or 9911. For this customer scenario, the IP Office uses separate ARS forms for each customer location to route emergency calls. However, it is still possible that an emergency call may fail back to the original ARS. Therefore, this ARS still needs to ...
31. ARS Operation [HTML]
... short code matching have been received, secondary dial tone is played to the user. 1 Having received some digits, the secondary dial tone stops. The ARS form short codes are assessed for matches. The 11 and 1N; short codes are possible matches. The 911 and 0N; short codes are not possible matches. The XN; and XXXXXXXXXXN; short codes are also not matches because the 1N; short code is already a more exact match. Since there is more than one possible match, the system waits for further ...
32. United States (enu) [HTML]
... United States ( enu )General Settings For details, see General Settings . Setting Description Locale United States (US English) Three-Letter Code enu Default Emergency Numbers (Basic Edition) 911 Tones For details, see Tones . Tone Frequency (Hz) Cadence (seconds) Dial Tone 350 + 440 Continuous Alt Dial Tone 350 + 440 (0.25/0.25) on/off Secondary Dial Tone Dial Tone Dial Tone Busy Tone 480 + 620 (0.5/0.5) on/off Fast Busy 480 + 620 (0.25 ...
33. PAI and privacy headers [HTML]
... PAI and privacy headers PAI and privacy header defaults allow callers and calling parties to have anonymity while still providing necessary billing and traceability information, and emergency 911 information to the network. This feature satisfies the functionality with implementation guidelines outlined in the SIPconnect 1.1 Technical Recommendation. ...
34. Emergency Call Direct Routing Call Flow [HTML]
... matches one in the user's associated emergency routing policy, MS Teams uses that policy to route the call. If the number matches one in the policy's Emergency dial mask, MS Teams translated it to the Emergency dial string number. For example, if a user dials 911 or 999, MS Teams translates the number to 112. PSTN usage MS Teams uses PSTN usage records to link a user's voice routing policy and the voice routes that the user's calls can use. The same PSTN usage must appear in each. Voice routes MS ...
... , Data Program Magix for Merlin PBX Private Networks Lines Frame Format and Signaling PRI ESF and B8ZS Lines/trunks>GS/LS/DS1>PRI>Switch type>slot #>Magix PBX NOTE: Each switch should have at least one local line for 911 or emergency type calls. Clocking Lines and trunks>More> More> Clock Synch NOTE: If you have a T1 from the CO ensure that the Magix clock timing is set for Loop (versus Local) and that all other network nodes point back to ...
36. global_techtip_134.pdf [PDF]
... page 1 of 3 Private Networks Lines • Frame Format and Signaling • PRI ESF and B8ZS • Lines/trunks>GS/LS/DS1>PRI>Switch type>slot #>Magix PBX NOTE: Each switch should have at least one local line for 911 or emergency type calls. Clocking • Lines and trunks>More> More> Clock Synch NOTE: If you have a T1 from the CO ensure that the Magix clock timing is set for Loop (versus Local) and that all other network nodes point back ...
37. Definitions [HTML]
... Definitions Term Definition ALI Automatic Location Identification Each ELIN has an entry in the PSTN ALI database. The PSAP uses this display location information supplied for the ELIN. ESA Emergency Services Access A number used for emergency calls. For example: 911, 112, 999, or 000. NTE Network Terminating Equipment The interface between the carrier network and the customer PBX. ELIN Emergency Location Identification Number The number used by the PSAP to identify the probable response location for an emergency call. ERL Emergency Response Location A location to which the ...
... Many Hops" . On SIP OPTIONS sent from the Avaya SBCE to the network, AT&T responded with "405 Method Not Allowed" . In both cases, AT&T considers these as acceptable responses to keep the trunk in service. 4. Emergency 911/E911 Services Limitations and Restrictions – Although AT&T provides 911/E911 calling capabilities, AT&T does not warrant or represent that the equipment and software (e.g. IP PBX) documented in these Application Notes will properly operate with AT&T IP ...
39. Button Actions [HTML]
... Drop You can use a button set to this action to drop your currently connected call or redirect a ringing call. Emergency View This button indicates when an emergency call has been made and can be pressed to display details of current and previous emergency calls. Also called 911 View in some locales. Group You can use a button set to this action to monitor the status of calls to a group and, when pressed, answer the longest waiting group call. Group Paging You can use a button set to this action to make ...
40. Configuring an Emergency Policy [HTML]
... You can define an optional Emergency dial mask. This can contain any other numbers that MS Teams should automatically translated to the Emergency dial string. To add multiple additional numbers to the mask, separate each number with a semi-colon. For example: 999;911 . For locales where all emergency calls go to the same emergency service operator, using an Emergency dial mask simplifies configuration. Use of a mask also allows you to include numbers that visitors from locales might dial for emergency calls. For locales where emergency calls go ...
... must be defined: <Short code set up in IP Office Manager – see first point><Conference ID> E.g. If the Conference Meet Me short code was "* 91" and the conference ID was one then the mailbox value should be "* 911" Similarly, "Transfer to Conference 2" should be *912" • Where appropriate in the call flow, prompts must be recorded. Please see the "Installation" section for more information Installation Save the installation file to the PC containing the Voicemail Pro ...
... of the IP Office. NATIONAL_NUMBER_LENGTH = ; e.g NATIONAL_NUMBER_LENGTH = 9, 10; This required tag specifies the number of digits for a national number. This field accepts multiple numbers separated by commas for countries that have different number lengths. USERS_EMERGENCY_NUMBERS = ; e.g USERS_EMERGENCY_NUMBERS = 911; This is a required tag and it specifies the numbers dialed for emergency. SETTINGS_PIN = ; e.g SETTINGS_PIN = 1234; This is an optional tag. When set, the client will prompt for this pin when installing or modifying the configuration. Below are some ...
43. global_techtip_206.pdf [PDF]
... of the IP Office. NATIONAL_NUMBER_LENGTH = ; e.g NATIONAL_NUMBER_LENGTH = 9, 10; This required tag specifies the number of digits for a national number. This field accepts multiple numbers separated by commas for countries that have different number lengths. USERS_EMERGENCY_NUMBERS = ; e.g USERS_EMERGENCY_NUMBERS = 911; This is a required tag and it specifies the numbers dialed for emergency. SETTINGS_PIN = ; e.g SETTINGS_PIN = 1234; This is an optional tag. When set, the client will prompt for this pin when installing or modifying the configuration. Below are some ...
44. Adding Additional Emergency Numbers [HTML]
... frequent visiting staff from Europe, add 112 as an emergency number. Dialing Prefixes At sites which use a dialing prefix for external calls, add Dial Emergency short codes for emergency numbers dialed with and without the external dialing prefix. For example, configure both 9911 and 911 as emergency numbers. Additional Emergency Services You must consider the routing of other additional local or national emergency numbers. For example, locales can use separate numbers for gas leaks, coastguard, and so on. You must ensure that the IP Office configuration routes those ...
45. Proposed Emergency Routing Policy [HTML]
... Proposed Emergency Routing Policy Setting Value Emergency Dial Number 999 Emergency Dial Mask 112;911 PSTN Usage National ...
... Mobile Call Control. were also verified successfully. • DiffServ markings in accordance with network requirements for IP Office SIP signaling and RTP media. 2.2. Test Results Interoperability testing of the reference configuration was completed with successful results. The following observations were noted: • Emergency 911/E911 Services Limitations and Restrictions – Although Bell Canada provides 911/E911 calling capabilities, 911 capabilities were not tested; therefore, it is the customer's responsibility to ensure proper operation with its equipment/software vendor. Note – These Application Notes describe the provisioning ...
... after the final user operation, even if the transfer has actually succeeded. The IP Office SIP Line option, Emulate NOTIFY for REFER can be set, to send the necessary NOTIFY messages to these endpoints (see Section 5.4.6) , avoiding this issue. • Emergency 911/E911 Services Limitations and Restrictions – Although Verizon provides 911/E911 calling capabilities, 911 capabilities were not tested; therefore, it is the customer's responsibility to ensure proper operation with its equipment/software vendor. Note – These Application Notes describe the provisioning used ...
48. Dial Emergency [HTML]
... Office system uses the ARS set in the extension's Location if set. If the IP Office routes the call to an ARS with no available trunks, the call immediately goes to the Alternate Route if configured. The IP Office can indicate the emergency call on phones with 911 View/Emergency View programmable buttons. The IP Office can trigger an IP Office system alarm (see Emergency Alerts and Alarms ) . ...
49. Alarm Progress Indication [HTML]
... to line Space Fixed string CallerID: CallerID sent to line Note that this is the number presented to the trunk interface. Some trunks, for example analog trunks, do not send CallerID , and on others the line provider may overwrite the CallerID . Example Called:911 CallerID:789 Failed (Not Connected) Emergency Call If IP Office cannot seize a line, the progress section of the alarm contains the reason for failure if known. Space Fixed string FailCause: Description of the failure: Call Barred , Call Rejected , No ...
... 2024 IP Office Avaya Workplace Client Installation Notes 20 Comments on this document? IP Office User Settings for Avaya Workplace Client This adds the following string to the auto-generated 46xxsettings.txt file. This disables cellular direct number operation. - SET CELLULAR_DIRECT_ENABLED 0 • SET_CDNL="911" ," 9911" This adds the following strings to the auto-generated 46xxsettings.txt file. These enable cellular direct number operation and specify the numbers that will trigger the feature. Enclose each number in " " quotation marks. Separate multiple numbers with commas. ...
