... Hot Desking.... 1221 Applications.... 1222 Chapter 111: Programming Appearance Buttons.... 1223 Appearance Function System Settings.... 1225 Appearance Function User Settings.... 1225 Programming Line Appearance ID Numbers.... 1227 Automatic Renumbering.... 1227 Manual Renumbering.... 1227 Outgoing Line Programming.... 1228 Part 16: SMDR Call Records.... 1230 Chapter 112: Appendix: SMDR Call Records.... 1231 Enabling SMDR.... 1231 SMDR Record Buffering.... 1232 Checking SMDR Generation.... 1232 SMDR Record Output.... 1232 SMDR Record Format.... 1233 Call Times in SMDR.... 1233 SMDR Fields.... 1234 Chapter ...
... Hot Desking.... 1195 Applications.... 1196 Chapter 109: Programming Appearance Buttons.... 1197 Appearance Function System Settings.... 1199 Appearance Function User Settings.... 1199 Programming Line Appearance ID Numbers.... 1201 Automatic Renumbering.... 1201 Manual Renumbering.... 1201 Outgoing Line Programming.... 1202 Part 14: SMDR Call Records.... 1204 Chapter 110: Appendix: SMDR Call Records.... 1205 Enabling SMDR.... 1205 SMDR Record Buffering.... 1206 Checking SMDR Generation.... 1206 SMDR Record Output.... 1206 SMDR Record Format.... 1207 April 2024 Administering Avaya IP Office using Manager 29 Comments on ...
3. SMDR [HTML]
... SMDR Navigation: System Settings > System > SMDR The system can be configured to output SMDR (Station Message Detail Reporting) records for each completed call. These settings can be edited online. Changes to these settings do not require a reboot of the system. Field Description Output Default = No Output. Select the type of call record that the system should create. The options are: No Output – Do not generate SMDR records. SMDR Only – Generate SMDR records and send those records using the settings below. Hosted Only ...
4. SMDR [HTML]
... SMDR Navigation: System | SMDR The system can be configured to output SMDR (Station Message Detail Reporting) records for each completed call. These settings are mergeable. Changes to these settings do not require a reboot of the system. Field Description Output Default = No Output. Select the type of call record that the system should create. The options are: No Output – Do not generate SMDR records. SMDR Only – Generate SMDR records and send those records using the settings below. Hosted Only - Used for subscriptions systems ...
5. SMDR Record Output [HTML]
... SMDR Record Output An SMDR record is generated at the end of each call between two devices on the system. Devices include extensions, trunk lines (or channels on a trunk) , voicemail channels, conference channels and system tones. SMDR records are only produced for calls which are presented to another device or a barred short code. For example, an internal user dialing a short code that simply changes a setting does not produce a SMDR record. SMDR records are generated when each call or call leg ends. Therefore the ...
6. Appendix: SMDR Call Records [HTML]
... Appendix: SMDR Call Records The control unit is able to send SMDR (Station Message Detail Reporting) records to a specified IP address and port. Various third-party call billing applications are able to process those records to produce call reports. An SMDR record is output for each call between two parties. The SMDR record is output when the call between the parties ends. In some scenarios, for example transferred calls, multiple SMDR records are output for each part of the call. That is, each part of the ...
7. SMDR Example: Caller Consent Request [HTML]
... SMDR Example: Caller Consent Request The actions in Embedded Voicemail auto-attendants and Voicemail Pro call flows can be assigned a consent setting value. By selecting the particular action the caller can indicated their consent. That value is indicated the SMDR record for the call. Consent Not Requested In this example, the call action used to route the call does not have a consent setting. Therefore, the consent setting within the SMDR record remains 0. 2020/03/06 10:35:42,00:00:02,0,201,O, ...
8. SMDR Example: Caller Consent Request [HTML]
... SMDR Example: Caller Consent Request The actions in Embedded Voicemail auto-attendants and Voicemail Pro call flows can be assigned a consent setting value. By selecting the particular action the caller can indicated their consent. That value is indicated the SMDR record for the call. Consent Not Requested In this example, the call action used to route the call does not have a consent setting. Therefore, the consent setting within the SMDR record remains 0. 2020/03/06 10:35:42,00:00:02,0,201,O, ...
9. Enabling SMDR [HTML]
... Enabling SMDR SMDR output is enabled as follows: Access the system configuration using your preferred manager application. Select System settings and then select the SMDR tab. Use the Output drop down box to select SMDR only and enter the required IP Address and TCP Port. Adjust any other SMDR output settings if required. For systems in a network of IP Offices, repeat this for all systems. ...
10. Call Times in SMDR [HTML]
... Call Times in SMDR Each SMDR record can include values for ringing time, connected time, held time and parked time. The total duration of an SMDR record is the sum of those values. The time when a call is not in one of the states above, is not included in the SMDR record. All times are rounded up to the nearest second. Where announcements are being used, the connected time for a call begins either when the call is answered or the first announcement begins. Each SMDR record has a ...
... IP Office Technical Bulletin Bulletin no: 010 Date: April 25 2003 Avaya is pleased to announce the availability Phone Manager 1.3.14 Maintenance Release and SMDR 1.0.6 Maintenance release. Phone Manager 1.3.14 includes fixes for issues reported from the field, and new Feature Enhancements. The SMDR maintenance release addresses a specific issue reported from the field. Resolved Issues in Phone Manager 1.3.14 • When a call is parked, the Call Status Icon could under some circumstances show the connected Icon rather than the Music Icon. • Icons missing on missed call and ...
12. global_techtip_156.pdf [PDF]
... registry setting to one: HKEY_CURRENT_USER\Software\Avaya\IP400\Manager\EnableAuthorizationCodes COMPAS ID 121567 – Issue 1 Page 1 of 9 Figure 1: Enable Authorization Code Registry Setting For call logging purposes, the authorization code field will not be displayed under the recent SMDR view, but they will be added to the following SMDR outputs: SMDR via COM port SMDR.csv file To enable authorization code logging in SMDR, two registry entries must be added: allowauthorization ShowAllowAuthorization These two values must exist in the registry table and set to one ...
13. SMDR Example: Internal Network Call [HTML]
... SMDR Example: Internal Network Call The SMDR records include fields (31 to 34) that identifying the calling and called IP Office systems. These are useful for calls between systems in an IP Office network. This still requires each system in the network to be configured to output its own SMDR records. In this example, 806 on the 1st IP Office system (192.168.0.182) makes an internal call to 706 on the 2nd IP Office system (192.168.0.180) . Both systems output their own SMDR record for the same call. Record ...
14. 209: IP Office 4.2 Direct SMDR Output [HTML]
... IP Office Technical Tip (Region: Global)209: IP Office 4.2 Direct SMDR Output 29th August 2008 - Full PDF Text Version This Technical Tip is to advise customers about a potential issue with the direct output of SMDR records introduced in IP Office 4.2 software. In some call scenarios there is a possibility that the correct end of line characters may not be sent at the end of an SMDR record, therefore posing a potential issue for any software application that is collecting the data. If the correct end of line character ...
15. IP Office Technical Bulletin 94: Compact Contact Center (CCC) v5.0.56 Q1 2008 Maintenance Release [PDF]
... Report description amended that it does not include unanswered transferred calls. CQ35357 Internet Explorer 7 issues trying to access CCC Reporter CQ34977 Using blind Transfer from the "Leave" call flow does not carry caller ID CQ34742 CCC Reporter drop down menus for Agent reports CQ34654 Delta Server SMDR no longer logs auth codes after switch restart, even though option enabled. CQ34513 RAS Ports viewed on CCV don't show as busy on a 406v2 CQ34185 CCV shows wrong agent status when 2 or more users enter DND using default *08 short code CQ33487 When the ...
16. SMDR Reporting of Barred Calls [HTML]
... SMDR Reporting of Barred Calls To enable the detection of unauthorized call attempts, the string SMDR' can be included in the telephone field of the Barred short code. When included, an SMDR report will be generated. The call will be zero duration, zero ring time, with the word Barred' in the 2nd party info field. ...
17. 023: SMDR Logging Tandem Calls [HTML]
... EMEA IP Office Technical Tip 023: SMDR Logging Tandem Calls 2nd June 2003 - Full PDF Text Version When making an external call that has been account coded, if the user places that first call on hold and makes a second outgoing call to an external number, the user will also need to account code the second call they make in order for the SMDR logger to log both calls correctly with account codes. The reason for this is that the SMDR call logging application is based upon the CCC Delta Server, when this ...
18. SMDR Record Format [HTML]
... SMDR Record Format The format used for the SMDR record output is: Each SMDR record contains call information in a comma-separated format (CSV) , that is a byte stream of variable width fields delimited by commas (0x2C) . Each record is terminated by carriage-return (0x0D) , newline (0x0A) sequence. There is no quoting or escaping currently defined as fields do not include' or newline' characters. ...
19. SMDR Example: Park and Unpark [HTML]
... SMDR Example: Park and Unpark Parking and unparking of a call at the same extension is simply shown by the Park Time field of the SMDR record. Similarly, calls held and unheld at the same extension are shown by the Held Time field of the SMDR record for the call. The records below however, show a call parked at one extension and then unparked at another. The records show a call from 207 to 203. 203 then parks the call shown by the Park Time. The call is unparked by 201 ...
20. SMDR Fields [HTML]
... SMDR Fields The format used for the SMDR record output is: Each SMDR record contains call information in a comma-separated format (CSV) , that is a byte stream of variable width fields delimited by commas (0x2C) . Each record is terminated by carriage-return (0x0D) , newline (0x0A) sequence. There is no quoting or escaping currently defined as fields do not include' or newline' characters. Each SMDR record can contain the following fields. Note that time values are rounded up to the ...
21. SMDR Fields [HTML]
... SMDR Fields The format used for the SMDR record output is: Each SMDR record contains call information in a comma-separated format (CSV) , that is a byte stream of variable width fields delimited by commas (0x2C) . Each record is terminated by carriage-return (0x0D) , newline (0x0A) sequence. There is no quoting or escaping currently defined as fields do not include' or newline' characters. Each SMDR record can contain the following fields. Note that time values are rounded up to the ...
22. 156: Authorization Codes [HTML]
... and Delta Server. To see Authorization Code settings in Manager, you need to set the following registry setting to 1: HKEY_CURRENT_USER\Software\Avaya\IP400\Manager\EnableAuthorizationCodes For call logging purposes, the authorization code field will not be displayed under the recent SMDR view, but they will be added to the following SMDR outputs: SMDR via COM port SMDR.csv file To enable authorization code logging in SMDR, two registry entries must be added: allowauthorization ShowAllowAuthorization These two values must exist in the registry table and set to one ...
23. SMDR Examples [HTML]
... SMDR Examples The following are examples of system SMDR records for common call scenarios. In the following examples, the underlined fields indicate key values in the interpretation of the scenario. .. is used to indicate that further fields have been omitted for clarity as they are not relevant to the example. ...
... SMDR Example: Conference Using Conference Add Short Code In this example, a user conferences 2 calls. This creates 5 SMDR records; 2 initial 2 – party calls and then 3 calls connected to a system's conference. First 2101 has made a call and put it on hold (record 2) , then made another call and put it on hold (record 1) and then dialled the default short code *47 to conference their held calls (record 3) . The records for the first two calls have the Continuation ...
... AlwinPro UC-Edition with Avaya IP Office to collect Call Detail Records (CDR) – Issue 1.0 Abstract These Application Notes describe the configuration steps necessary for provisioning aurenz GmbH's product AlwinPro UC-Edition v13.0 to successfully interoperate with Avaya IP Office R11.1 to collect CDR/SMDR. Readers should pay attention to Section 2, in particular the scope of testing as outlined in Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases are adequately covered by this scope and results. Information in these ...
