Redirect an Incoming Call

You can attempt to drop an incoming call. Dropping a call has different effects depending on the type of call and other options:

•Hunt Group Calls
If the call is a hunt group call, dropping the incoming call causes it to be presented to the next agent in the group or follow other hunt group settings (which can include presenting the call to you again).

•Personal Calls
If the call is a direct call to you, dropping it causes it to:

•Go to your forward on busy destination if set and enabled.

•Else the call goes to your voicemail if available.

•Else the call continues to ring (drop has no effect).

•Hold/Park Return Calls
If the call is returning from being held or parked for too long you cannot drop it.

To drop an incoming call:

1. The Calls gadget on the Main tab shows details of the alerting call including the number and name of the caller if available. If you already have a call or calls in progress, select the tab with the ringing handset icon.

2.Press the drop button to redirect the call.