Each one-X Portal user, including you, has an active profile that includes a Call Pickup setting. When this setting is enabled, other one-X Portal users can answer your calls when they see that you have a call waiting to be answered. Note that this is not applied to all calls waiting to be answered, for example it is not used for hunt group calls.

When a user has enabled call pickup, the ringing icon normally used to indicate they are ringing is also accompanied by their name being shown on a red background.

To pickup a call:

1. A red background indicates that the contact has a call or calls waiting to be answered and has call pickup enabled.

2. Click on the user's name to display information about the waiting call or calls.
alert for call pickup 02

3. To pickup a call, click on the number.