Making a Call from the Conversation History

You can use the numbers in the call log to make a repeat or return call.

To make a call from your conversation history:

1. Using the Conversation History gadget on the Main tab, locate the contact that you want to call.

2. Click on the name or number to make a call.

•The progress of the call is displayed on a tab in the Calls gadget. If the call fails, the gadget displays a reason for the failure if known.

•When calling an internal user, if they do not answer you can set a ringback to call you when they end their current or next call.