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Using one-X Portal

> Conversation History

Making a Call from the Conversation History

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You can use the numbers in the call log to make a repeat or return call.

To make a call from your conversation history:

1. Using the logsHead Conversation History gadget on the Main tab, locate the contact that you want to call.

2. Click on the name or number to make a call.

The progress of the call is displayed on a tab in the callsHead Calls gadget. If the call fails, the gadget displays a reason for the failure if known.

When calling an internal user, if they do not answer you can set a ringback to call you when they end their current or next call.

 

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Issue 18.a.-
Wednesday, January 4, 2023