Please enable JavaScript to view this site.

Using one-X Portal

When another user does not answer your call to their internal extension because they are busy on a call, you can set a ringback. Once set, when the user ends that call, the system will ring you if you are free. When you answer the ringback call, the system then automatically rings the user. Note that a ringback set from the portal is separate from any callback set from your telephone.

If another internal user's status is shown as busy Busy - On Call, you can set a ringback on them. The system will then ring you when they end their current call and you are free.

To set a ringback:

1.Using the directoryHead Directory gadget on the Main tab, locate the name that you require in the directory.

2.To filter the names shown, start entering a name or number in the text box at the top of the tab. As you enter a name, directory contacts that do not match are hidden from the view.

3. Hover your cursor over the busy contact. Click on the ringback icon to set a ringback on that user.

4.The system will inform you that the ringback is set or if you already have a ringback set on another target.

To clear a ringback:

1.Repeat the process above to remove a previously set ringback.


Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others. All trademarks identified by ™, ® or © are registered trademarks or trademarks respectively are the property of their respective owners.

Use of this site indicates acceptance of its cookies and analytics, and acceptance of the Avaya privacy policy.

© 2023 AVAYA
Issue 18.a.-
Wednesday, January 4, 2023