Telecommuter mode allows you to make and receive calls using a phone at a remote location with all calls being started by and going via the telephone system. It requires you to also have a data connection from that location over which you can connect a web browser to your company's one-X Portal server. This mode is only available to you if configured by your system administrator.
•You make calls using one-X Portal to dial the number. The phone system will make a call to your configured telecommute number and when answered it will then make a call to the number dialed as if it had been dialed from your normal internal extension, home telephone, or mobile. The numbers that you can call will still be subject to your normal dialing restrictions if any.
•Incoming calls to your normal extension are redirected to the telecommute number and accompanying call details are displayed in one-X Portal.
•While telecommute mode is selected, you are logged out of your normal internal phone extension. When you end telecommute mode, your extension number is returned back to your normal phone extension if you have one and it is not in use by another hot desking user. If you don't have a normal extension or it is not available, you are treated as being logged off from the phone system and your calls will go to voicemail if available or receive busy.
•If you log into your internal extension and mobile, and then you change your presence and status message using either of the clients, the change is synchronized with the other client.
•The phone at the telecommute number location is assumed to be a single line phone. If call waiting is enabled in your telephone configuration it can be used for a single additional call when an existing call via the telephone system is connected.
•Enable Telecommuter
Selecting this option switches the use of Telecommuter mode on and displays the current telecommute settings.
•Number
Enter the telecommute number to which you want calls to your directed. This must be a number that can be dialed directly from the phone system.
•Make a Test Call
If selected, when you make this profile active, the telephone system will make a call to the telecommute number. Note that if you log in to one-X Portal with this profile already active no test call is made.
•Hold the Line
This setting controls how you use the connection from the phone system to the telecommute number.
•If Not Selected
In this mode, the phone system only calls the telecommute number when required, that is when making or receiving a call for you. For example, when you make a call using one-X Portal, the phone system will call the telecommute number and only when answered will it connect and make a call to the number you dialed in one-X Portal. You can end the call through either using one-X Portal or simply replacing the handset.
•In this mode, it is possible for the telecommute number to also receive and make non-telecommute calls. You can recognize telecommute calls as they will be displayed in one-X Portal.
•Calls will not succeed if the phone system detects that the wrong type of trunk is being used (analog loop start or analog loop start emulation).
•Page calls are not redirected to the telecommute number. Intercom and dial direct calls are redirected but as normal calls.
•If Selected
In this mode, once you make the profile active, the phone system will make a call to the telecommute number. When you answer you should leave the connection open (off-hook). You should then use one-X Portal to make, answer and control calls without replacing the handset between calls.
•This option should be used whenever analog loop start trunks or analog loop start emulation trunks are involved or you suspect they are involved. This includes cellular phones connected to cellular gateways on analog trunks.
•In this mode, if the continuous call is ended while there are parked or held calls, whether a new call is established when using one-X Portal to unhold or unpark the calls do not always work.