Line Settings

Group Call Distribution

Use this feature to assign outside lines to Hunt Groups. Doing this allows outside calls to ring directly into a Hunt Group instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1 to 6.

Each outside line can be assigned to a Hunt Group.
Incoming calls hunt for an available extension in a circular manner.
If a Hunt Group that has outside lines assigned receives an outside call and all members of that Hunt Group are busy or have Do Not Disturb on, the caller hears ringing which continues until the call is answered.
Use Hunt Group Extensions to assign extensions to Hunt Groups.
You should not assign T1 lines with Direct Inward Dialing (DID) to Hunt Groups. If a Hunt Group contains T1 lines with Direct Inward Dialing (DID), callers will receive busy signal when all extensions in the Hunt Group are busy (for example, off-hook), have Do Not Disturb activated or are in programming mode.
Example
Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside lines to the group. This lets outside callers ring the group directly without being transferred by the receptionist. For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and assigns a line to the group. The company then publishes the number as its customer service number so that a caller can reach a sales representative directly to place an order.

 

1408/1416/9404/9408/9504/9508 Phone

1.At either of the first two extensions on the system, with the phone idle, press Admin.
2.Use the up arrow up or down down arrow arrow buttons to scroll the display to System Administration. When shown, press Select.
3.Use the up arrow up or down down arrow arrow buttons to scroll the display to Lines. When shown, press Select.
Alternatively, dial # and the system administration code.
4.Use the up arrow up or down down arrow arrow buttons to scroll the display to Group Call Distribution. When shown, press Select.
5.At the Group: prompt enter the list entry you want to change by entering 01 to 10.
6.At the Line: prompt, enter the desired line number 01 to 64.
7.The current setting is displayed.
8.Enter 1 (assigned) or 2 (not assigned). The default is 2 (not assigned).
Alternatively use the left arrow left or right right arrow arrow icons to toggle through the settings or Default to return to the default setting.
9.Use the up arrow up or down down arrow arrow buttons to select another line to adjust if required.
Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.

 

 

M7324/M7324N/M7310/M7310N/T7316/T7316E Phone

1.At either of the first two extensions on the system, with the phone idle, press feature small Feature **config (ie. Feature **266344).
If the system has a system password set, it is requested. Enter the password.
2.The phone displays System Admin.
3.Dial #206. The phone displays Group Call Distrib.
4.At the Group: prompt, enter a group number 1 to 6.
5.At the Line: prompt, enter the desired line number 01 to 64.
6.Enter 1 (assigned) or 2 (not assigned). The default is 2 (not assigned).
Alternatively use the Next Data or Previous Data buttons to change the setting or press Remove to return to the default setting.
To exit phone based administration at any time, press the Release button. To select a different process use the Next Procedure or Previous Procedure buttons or dial another feature code.

 

ETR 18D/ETR 34D Phone

1.At either or the first two extensions on the system, with the phone idle, press Feature 0 0 followed by two presses of the first intercom or call appearance button.
2.System Administration: is shown on the display.
3.Dial #206. The phone displays Group Call Distrib.
4.At the Group: prompt, enter a group number 1 to 6.
5.At the Line: prompt, enter the desired line number 01 to 64.
6.Enter 1 (assigned) or 2 (not assigned). The default is 2 (not assigned).
Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then placing it back in the cradle.

 

 

© 2011 AVAYA
- Issue 3.b.-
11:29, 22 March 2011
(groupcalldistribution.htm)

Performance figures, data and operation quoted in this document are typical and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments at its own discretion. The publication of information in this document does not imply freedom from patent or any other protective rights of Avaya or others.

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Last Modified: 16/01/2011