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one-X Portal for IP Office Admin

To add an additional IP Office within the Small Community Network, its IP address needs to be assigned to the Telephony (CSTA) and Directory (IP Office) providers.

Automatic Provisioning/Centralized CTI Mode
For a portal server supporting a Linux-based IP Office network, the server can be informed by the primary IP Office system about other IP Office systems in the network and about the voicemail server. It then automatically adds or removes the appropriate providers for those other systems. This is done using the Central CTI Link setting, which is on by default for new installations. When enabled, manual configuration of providers for additional IP Office systems is not necessary. In centralized CTI mode:

If not using resilience, the server only requires a DSML provider to the primary IP Office system.

If using resilience, the server only requires a DSML provider to the primary and secondary IP Office systems.

The server only requires a CSTA provider to the primary IP Office system unless using portal resilience in which case it also needs a CSTA provider to the secondary IP Office system.

To add another IP Office system:

Warning
This process requires you to restart the portal service for the changes to take effect. During the restart, the portal may not be available to users for up to 15 minutes.

1.Before adding another IP Office to the one-X Portal for IP Office configuration:

Check that the IP Office has been configured with the security settings for one-X Portal for IP Office operation.

Check that the IP Office is licensed for one-X Portal for IP Office.

Check that at least one user on the IP Office has been enabled for one-X Portal for IP Office.

2.Log in to the administrator menus.

3.Check that the IP Office can be seen from the one-X Portal for IP Office server.

a.Select Diagnostics and then IP Office Connections.

b.Enter the IP Address of the target IP Office and click on Check.

c.If the IP Office is reachable, the results will include information about the IP Office system.

4.Select Configuration and then Providers.
admin_provider_csta

5.Click Add.  
admin_provider_csta_settings

6.Enter the IP Address of the new IP Office system.

7.Enter the User name and Password that match the TCPA security user configured in the IP Office system.

8.Click Save.

9.Restart the Avaya one-X Portal service. When the service has fully restarted, log in to the administrator menus again.

10.Select Health and then Component Status.

11.Click on Get All. New CSTA and DSML components for the IP address of the newly added IP Office should be included. The status of these should be available.

12.Select Directory Integration. Check that the new IP Office system's users are listed. If not, select Directory Synchronization | Force a resynchronization with IP Office Directories and wait 5 minutes.

13.Select Configuration and then Users. Click Get All. Check that the new IP Office system's users are listed.

 

 

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© 2021 AVAYA
Issue 17.a.-
Friday, October 29, 2021