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Using one-X Portal

The directory uses a range of icons to indicate both the state of a contact and actions that you can perform using the contact. Some of these are only displayed when you hover the cursor over the contact.

directory icons

Call Actions

Action

Icon

Description

Call

call

Call the contact using their primary contact number.

Ringback

ringback

Set a ringback on an internal user or clear an existing ringback. Useful when the status of the contact is shown as busy.

Alternate

alt

If the contact has alternate numbers, call the contact by displaying and selecting one of those alternate numbers.

Transfer

transfer

With a call already connected, do an unsupervised transferl to this contact.

Consult

consult

With a call already connected, start a supervised transfer to this contact.

Conference

conference

With a call already connected, start a conference between yourself, the current call and this contact. This is a ad hoc conference.

Dial to my bridge

meetmeicon

Add the contact to your meet me conference bridge.

Chat

chat

Start a chat session with another portal user or with a contact available on OCS.

Directory Actions

Action

Icon

Description

Add

add

Add a contact shown in the System or External directory to your Personal directory.

Details

details

View details of a directory contact.

Edit

edit

For Personal directory contacts, edit the contact details.

Delete

delete

For Personal directory contacts, delete the contact.

 

Contact Icons

one-X Portal indicates the contacts current status on XMPP, OCS by using different icons. For contacts that have multiple telephone numbers, the status is based that of the work number.

State

Icon

Description

Available

online grey

The user's work extension is available but they are not using one-X Portal or have set their portal presence to offline.

online

The user's work extension is available and they are also logged into one-X Portal.

Busy

offhook_small

Indicates that a user's internal extension is busy for some reason. If the user is on a call the portal shows Busy - On Call. If busy for some other reason then the portal just shows Busy.

Do Not Disturb

onhook_dnd_small

The user has set Do Not Disturb. Calls to them will go to voicemail if enabled or else get busy tone unless you are in the user's Do Not Disturb exception list.

Logged Out

loggedout

The user has logged out from their phone. Calls to them will most likely go to voicemail if available.

Other

status_unknown_small

This icon is used when the status is not known or cannot be known, for example external numbers.

Ringing

ringing

This icon is used for an internal contact that is currently ringing.

Additional Icons

Action

Icon

Description

View Group Members

icon_mystery01

Show the members of a selected hunt group. See Listing Hunt Group Members.

Group Conference

icon_my_bridge

Start a meet me conference with the group. See Starting a Group Conference.

mybuddy

MyBuddyicon

Open a mybuddy session window.

Broadcast

icon_mystery02

Start an instant message session with everyone. See Instant Message Everyone.

 

 

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© 2023 AVAYA
Issue 18.a.-
Wednesday, January 4, 2023