The directory uses a range of icons to indicate both the state of a contact and actions that you can perform using the contact. Some of these are only displayed when you hover the cursor over the contact.
Call Actions
Action |
Icon |
Description |
Call |
|
Call the contact using their primary contact number. |
Ringback |
|
Set a ringback on an internal user or clear an existing ringback. Useful when the status of the contact is shown as busy. |
Alternate |
|
If the contact has alternate numbers, call the contact by displaying and selecting one of those alternate numbers. |
Transfer |
|
With a call already connected, do an unsupervised transferl to this contact. |
Consult |
|
With a call already connected, start a supervised transfer to this contact. |
Conference |
|
With a call already connected, start a conference between yourself, the current call and this contact. This is a ad hoc conference. |
Dial to my bridge |
|
Add the contact to your meet me conference bridge. |
Chat |
|
Start a chat session with another portal user or with a contact available on OCS. |
Directory Actions
Action |
Icon |
Description |
Add |
|
Add a contact shown in the System or External directory to your Personal directory. |
Details |
|
View details of a directory contact. |
Edit |
|
For Personal directory contacts, edit the contact details. |
Delete |
|
For Personal directory contacts, delete the contact. |
Contact Icons
one-X Portal indicates the contacts current status on XMPP, OCS by using different icons. For contacts that have multiple telephone numbers, the status is based that of the work number.
State |
Icon |
Description |
|---|---|---|
Available |
|
The user's work extension is available but they are not using one-X Portal or have set their portal presence to offline. |
|
The user's work extension is available and they are also logged into one-X Portal. |
|
Busy |
|
Indicates that a user's internal extension is busy for some reason. If the user is on a call the portal shows Busy - On Call. If busy for some other reason then the portal just shows Busy. |
Do Not Disturb |
|
The user has set Do Not Disturb. Calls to them will go to voicemail if enabled or else get busy tone unless you are in the user's Do Not Disturb exception list. |
Logged Out |
|
The user has logged out from their phone. Calls to them will most likely go to voicemail if available. |
Other |
|
This icon is used when the status is not known or cannot be known, for example external numbers. |
Ringing |
|
This icon is used for an internal contact that is currently ringing. |
Additional Icons
Action |
Icon |
Description |
View Group Members |
|
Show the members of a selected hunt group. See Listing Hunt Group Members. |
Group Conference |
|
Start a meet me conference with the group. See Starting a Group Conference. |
mybuddy |
|
Open a mybuddy session window. |
Broadcast |
|
Start an instant message session with everyone. See Instant Message Everyone. |
