The buttons down the left hand edge of the call display are used to access features for the currently displayed call .

pa calls buttons

Call Buttons: Left-Side

Icon

Action

Description

callAnswer

Answer Call

Answer an alerting call. This button is not visible when you are using a phone where you must first lift the handset to answer a call, see Phone Notes.

callDrop

Drop Call

For a currently connected call, pressing callDrop disconnects the call.

Redirect Call

For an alerting call, pressing callDrop will redirect the call using your a Forward on No Answer setting if set or otherwise to voicemail if available. You cannot drop a call returning to you after being held or parked for too long.

call_button

Call

Make a call using the details set in the call fields. On some types of phone this first causes a call to you and then, when you answer, makes the outgoing call, see Phone Notes.

callRecord

Record Call

Start recording the current call.

callStopRecord

Stop Recording

Stop recording the current call.

callHold

Hold Call

Puts the call on hold.

callRetrieve

Retrieve Held Call

Take a call back from hold.

callCompleteTransfer

Complete Transfer

With a call on hold and another call in progress, transfer the held call to the current connected party.

callConf

Conference Call

With a call on hold and another call in progress, you can conference the calls.

callMute

Mute

Mute your connection to a call.

callMuteAll

Mute All

For conferences which you initiate, this control allows you to mute all the other conference parties.

callUnmute

Unmute

Unmute your connection to a call.

callUnmuteAll

Unmute All

For conferences which you initiate, this control allows you to unmute all the other conference parties.

Call Buttons: Top-Row

Icon

Action

Description

consult_button

Consult

Put the current call on hold and call the number set in the call fields.

transfer_button

Transfer

Transfer the current call immediately to the number set in the call fields.

icon to twin

Transfer to twin

Transfer a call from your phone to your mobile.

icon claim twin

Claim from twin

Transfer a call from your mobile back to your phone.

Call Buttons: Right-Side

Icon

Action

Description

transfer_together

Transfer Call

With 2 call in progress, transfer your currently connected call to the currently held caller.

icon_add_account_code

Add Account Code

Add an account code to the call or change the current account code.