Call Buttons

Answer Call

Answer an alerting call. This button is not visible when you are using a phone where you must first lift the handset to answer a call, see Phone Notes.

Drop Call

For a currently connected call, pressing disconnects the call.

Redirect Call

For an alerting call, pressing will redirect the call using your a Forward on No Answer setting if set or otherwise to voicemail if available. You cannot drop a call returning to you after being held or parked for too long.

Call

Make a call using the details set in the call fields. On some types of phone this first causes a call to you and then, when you answer, makes the outgoing call, see Phone Notes.

Record Call

Start recording the current call.

Stop Recording

Stop recording the current call.

Hold Call

Puts the call on hold.

Retrieve Held Call

Take a call back from hold.

Complete Transfer

With a call on hold and another call in progress, transfer the held call to the current connected party.

Conference Call

With a call on hold and another call in progress, you can conference the calls.

Mute

Mute your connection to a call.

Mute All

For conferences which you initiate, this control allows you to mute all the other conference parties.

Unmute

Unmute your connection to a call.

Unmute All

For conferences which you initiate, this control allows you to unmute all the other conference parties.

Consult

Put the current call on hold and call the number set in the call fields.

Transfer

Transfer the current call immediately to the number set in the call fields.

Transfer to twin

Transfer a call from your phone to your mobile.

Claim from twin

Transfer a call from your mobile back to your phone.

Transfer Call

With 2 call in progress, transfer your currently connected call to the currently held caller.

Add Account Code

Add an account code to the call or change the current account code.