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Using one-X Portal

> Directories

Transferring a Call

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You can transfer a call to a contact in your directory rather than having to enter the destination number yourself.

To transfer a call using the directory:

1. Use the directoryHead Directory gadget to locate the party to which you want to transfer your current call. Click on their name to display their number details.
Directory_Icons

2. Because you already have a connected call, additional options are shown when your hover the cursor over a directory contact.

transfer Transfer:  
Use the transfer icon to do a simple unsupervised transfer to the contact's primary number.

consult Consult:  
Use the consult icon to start a supervised transfer to the contact's primary number.

conference Conference:  
Use the conference icon to conference yourself, the held call and the contact's primary number.

alt Alternate Numbers:
If this icon is displayed, the contact has alternate numbers. You can click the icon and select the call options available for those numbers.

 

 

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© 2023 AVAYA
Issue 18.a.-
Wednesday, January 4, 2023