A supervised transfer is one where you talk (or try to talk) to the transfer destination before completing the transfer. Your initial call to the transfer destination is called a consultation call or enquiry call.
This method of transferring calls allows you to confirm if the transfer target is present and wants to accept the call.
To make an unsupervised transfer:
1. Using the 
Calls gadget on the Main tab, select the call tab for the call you want to transfer. Click 
to retrieve the call from hold.
2. Using the text box at the top of the Calls gadget, enter the number to which you want to transfer the call and click the 
button.
•Alternatively, Alternatively, locate the contact in the directory gadget and, by hovering the cursor over that contact, click on the 
consult icon to do an supervised transfer to that contact's primary number.
3. Your current call is put on hold. You will hear the progress of the call to the transfer destination. When answered this is called an enquiry or consultation call.
•If the other party wants to accept the transfer:
Click on the 
tab of the held call. Click on the 
complete transfer button.
•If the other part does not answer or does not want to accept the transfer:
Click on the 
button to end the enquiry call. Click on the tab of the held call. Click on the retrieve held call button.
•Switching between calls:
You can switch between the calls using the button on the tab of the current held call. However, you can only complete the transfer by putting the original call on hold and then clicking the complete transfer on its tab.
Notes
1. Your system administrator can enable a Transfer Return Time for you. When set, if a transferred call is not answered within that time, it can recall to you.
2. The ability to transfer an external call to another external number can be restricted by your system administrator.