This menu is accessed from the System page by selecting Change System Settings.
This menu is accessed from the Admin Tasks list by selecting System.
This window displays a summary of the hardware components installed in the phone system. It also enables configuration of system-specific settings.
This section displays a list of the hardware components (control unit and its base cards) for trunks and extensions that are installed in the telephone system. These values are for information only and cannot be edited.
This section is used to configure the following system settings.
A name used to identify the system. This is typically used to identify the configuration by the location or customer's company name. Some features require the system to have a name. This field is case sensitive. Do not use <, >, |, \0, :, *, ?, . or /.
Basic Edition systems can operate in either Key System or PBX System mode. For more details see Key System or PBX System. Changing the mode requires the IP Office system to be restarted and will overwrite button programming.
The Number of Lines setting (see below) is used to automatically assign line appearance buttons on all extensions with programmable buttons. To make external calls the user should select an available line appearance button. Outbound call routing is determined by which line appearance button the user selects before dialing or by the user's automatic line selection settings.
No line appearances are automatically assigned. The Outside Line setting (see below) is used to set the dialing prefix that indicates that the call is an external one for which an available line should be seized. The Outbound Call Handling settings are used to determine which lines are used for each outgoing call. Line appearance buttons can also still be configured for making and answering external calls.
•Voicemail Mode: Default = Intuity Mode. Software level = 8.0+.
Embedded voicemail can use either IP Office Mode or Intuity Mode key presses for mailbox functions. End users should be provided with the appropriate mailbox user guide for the mode selected. Pre-Release 8.0 systems use IP Office Mode only.
•Add/Display VM Locales: Software level = Release 8.0+.
For new IP500 V2 SD cards and cards recreated using IP Office Manager, the following Embedded Voicemail languages set are placed onto cards by default. Using this option displays the list of languages that can be uploaded from IP Office Manager. Those languages already present or not supported are greyed out. If a locale is selected for the system, a user, a short code or an incoming call route which is not present on the SD card, IP Office Manager will display an error. This command can be used to upload the required language prompts to correct the error.
•IP Office A-Law/Norstar SD Cards: UK English.
•IP Office U-Law/PARTNER SD Cards: US English.
•File Writer IP Address:
This field set the address of the PC allowed to send files to the System SD card installed in the system using HTTP or TFTP methods other than embedded file management. On systems with an Avaya memory card, this field sets the address of the PC allowed to send files to the memory card using HTTP or TFTP methods other than embedded file management. An address of 255.255.255.255 allows access from any address. If Embedded File Management is used, this address is overwritten by the address of the PC using embedded file management (unless set to 255.255.255.255).
This option sets a range of country specific telephony settings. It also sets the default language used on phone displays and for voicemail prompts. If the setting is changed it will cause the settings of all users and auto attendants to change to match. The system language can be changed using the separate Language setting below.
•On Norstar systems, when Default is selected, the following additional fields are available.
On Quick systems, when Customize is selected, the following additional fields are available
•Tone Plan: Default = Tone Plan 1
Select a tone plan to be used for different ringing signals such as dial tone and ring tone.
•CLI Type: Default = FSK V23
Set the method for passing caller ID information to analog extensions. The options are DTMF, FSK Bell 202 or FSK V23.
•Busy Tone Detection: Default = Off
Enable or disable the use of busy tone detection for call clearing.
Changing the system language requires the system to be rebooted when the changes are sent back to the system.
•For each user, their language settings can be changed using the user's Language setting. This affects the language used on their phone's display and for mailbox access prompts.
•For each auto attendant, the system language setting can be overridden by the auto attendant's own Language setting.
The default system language is normally set by the system's Country selection above (indicated in brackets after the country name). However, this field can be used to change the system language if required. When used, it sets the language used for voicemail prompts and phone displays if the language is available. The language settings can also be set separately for each user and for each auto attendant service.
•For Basic Edition Quick systems, the options are Arabic, Cantonese, Danish, Dutch, English (UK), English (US), Finnish, French, French (Canada), German, Italian, Korean, Mandarin, Norwegian, Polish, Portuguese, Portuguese (Brazil), Russian, Spanish, Spanish (Argentina), Spanish (Latin), Spanish (Mexico), Swedish, Turkish.
•For Basic Edition Partner systems, the options are French (Canada), Spanish (Latin), English (US).
•For Basic Edition Norstar systems, the options are Arabic, French, English (UK).
•Receive IP Address Via DHCP Server: Default = On
When selected, the telephone system acts as a DHCP client and will obtain its IP address details by making DHCP requests when started. If not selected, the telephone system uses the IP address set in the fields below.
•IP Address (LAN1): Default = 192.168.42.1
Enter the IP address that the telephone system should use if Receive IP Address Via DHCP Server is not selected.
•Sub-Net Mask (LAN1): Default = 255.255.255.0
Enter the Sub-Net Mask that the telephone system should use if Receive IP Address Via DHCP Server is not selected.
•Default Gateway: Default = 0.0.0.0
Enter the Default Gateway that the telephone system should use if Receive IP Address Via DHCP Server is not selected.
•DNS Server IP Address: Default = 0.0.0.0
This field sets the address for the primary DNS server that the system should use to try to resolve domain names to IP addresses.
•Backup DNS Server IP Address: Default = 0.0.0.0
This field sets the address for the secondary DNS server that the system should use if there is no response from the primary DNS server.
•Automatic Daylight Saving Time: Default = On. (Not applicable to Norstar systems)
When selected, the telephone system will automatically apply daylight saving time adjustments to its internal clock. This feature should only be used for systems in a North American locale.
•Number of Lines: Default = 5 or the number of analog trunks present when the system is first started.
This option is only available for systems with their System Mode (see above) set to Key System. For phones with programmable buttons, those buttons can be configured as line appearance buttons that each match a particular incoming line. This setting controls how many of buttons on every user's phone are automatically allocated as line appearance buttons. The assignment is done starting from button 03 upwards in order of the lines available.
If this value is changed, all existing line appearance buttons and automatic line selection settings are overwritten. The existing functions on other programmable buttons are also overwritten if they are in the range of buttons now specified for lines.
•Outside Line: Default = Depend on system locale, see below.
This option is only available for systems with their System Mode (see above) set to PBX System. It sets the digit which, when dialed, indicates that the call is intended to be external. Routing of any additional digits is then determined through the Outbound Call Handling settings.
•9 (Operator is 0)
The prefix 9 is used for external calls. The digit 0 is used for calls to the operator extension (the first extension in the system). This is the default setting for systems with the Country setting United States.
No prefix is used for external calls. Any dialing that does not match an internal dial plan number is assumed to be an external call. This is the default setting for systems with the Country setting other then Germany or United States.
•0 (Operator is 9)
The prefix 0 is used for external calls. The digit 9 is used for calls to the operator extension (the first extension in the system). This is the default setting for systems with the Country setting Germany.
•System Password: Default = Blank. Range = 4 digits.
This is a four digit code used to restrict access to some functions. Once set, the system password must be used to override station lock, forced account, disallowed calls list and night service outward restrictions to make a call. The system password is also requested when a user switches the phone system into or out of night service mode or tries to access an auto attendant's emergency greeting settings.
•For M-Series and T-Series phones, the system password, if set, is also used to control access to phone based administration from the first two extensions in the system.
•Log All Caller ID Calls for Users: Default = None selected.
All extensions have a call log of their last 30 calls (incoming answered and missed). The user can access this using a programmable button set to Call Log or their phone's Call Log button if it has one. In addition up to 3 extensions can be configured to have access to the call log of the last 400 calls (incoming answered and missed) for the whole system. These fields are used to select those users. Only calls that include caller ID are included. The ! character on the phone display indicates that there are unviewed call details in the call log.
•Unsupervised Analog Trunk Disconnect Handling: Default = Off (On Norstar systems, On for Default locale).
When using analog trunks, various methods are used for trunk supervision, ie. to detect when the far end of the trunk has disconnected and so disconnect the local end of the call. Depending on the locale, the IP Office uses Disconnect Clear signalling and or Busy Tone Detection. This setting should only be enabled if it is known that the analog trunks do not provide disconnect clear signalling or reliable busy tone. When enabled:
•Disconnect clear signalling detection is turned off. Busy tone detection remains on.
•Unsupervised transfers and trunk-to-trunk transfers of analog trunk calls are not allowed.
•A wider range of busy tones which may signal that the caller has disconnected are used to disconnect calls connected to voicemail.