Directory Icons

The directory displays a wide range of icons. This includes icons for the various actions that you can perform when you hover the mouse over a contact.

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Personal Directory Actions

Action	Icon	Description
Delete group		Delete the personal directory group.
Change group name		Edit the personal directory group name.
Add a group		Add a personal directory group.
Add a contact		Add a personal directory contact.

Call Actions

Action	Icon	Description
Call		Call the contact using their primary number.
Email		Email the contact.
Start IM		Instant message a contact.

Contact Actions

Action	Icon	Description
Add		Add a contact in the System directory to the Personal directory.
View Details		View details of a directory contact.
Update Contact		For Personal directory contacts, edit the contact details.
Delete Contact		For Personal directory contacts, delete the contact.

Contact Icons

See also Presence information.

State	Icon	Description
Available		The normal state for a user showing that their work extension is available and not in use. •Grey is not using one-X Portal or they have set their portal presence to offline. •The icon is green if the user is also logged into one-X Portal (unless they have set their presence to offline).
Available
Busy		The normal state for a user showing that their work extension is currently on a call.
Do Not Disturb		The user has set Do Not Disturb. Calls to them will go to voicemail if enabled or else get busy tone unless you are in the user's Do Not Disturb exception list.
Logged Out		The user has logged out from their phone. Calls to them will most likely go to voicemail if available.